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ЗарегистрироватьсяБыла более двух недель назад
Женщина, 31 год, родилась 29 ноября 1994
Москва, м. Арбатская, готова к переезду, готова к командировкам
Account / Customer Success Lead
300 000 ₽ на руки
Специализации:
- Менеджер по продажам, менеджер по работе с клиентами
Тип занятости: полная занятость, частичная занятость, проектная работа/разовое задание
Опыт работы 10 лет 6 месяцев
Май 2021 — по настоящее время
5 лет 1 месяц
DeckRobot
Head Of Customer Success
- Build and Lead a Customer Success Team
- Build and Lead ROI-based backlog of Sales Requests
- Work closely with Product Manager of Sales requests
- Contract fulfillment aligned to what is committed in the contract
- Customer expansion (#of users, # of departments)
- Manage all customer activities after the contract is signed (onboarding, customization, development, support)
- Build support process (customer-facing process, bug reporting process)
- Build onboarding process
- Collect customer success stories for PR, marketing materials
Ноябрь 2020 — Май 2021
7 месяцев
DeckRobot
Информационные технологии, системная интеграция, интернет... Показать еще
Global Account Manager
• Build a Sales Process for the Account team, SDRs, and Sales Hunters
• Identify new potential clients, establish a connection with relevant C-level stakeholders
• Build customer stakeholder's map
• Conduct product demonstrations for the Account Executive team
• Collect client payments and manage the procurement process
• Define business pains and address solutions with a Product team
• Build a roadmap of Sales Requests and Customizations
• Build customizations to meet clients requests
• Create opportunities within existing clients
Июнь 2020 — Ноябрь 2020
6 месяцев
TRAX Retail
Информационные технологии, системная интеграция, интернет... Показать еще
Global Account Manager
• Global Customer development on 28 markets: preparing solutions for new requests, CR process development and optimization, billing
• Top Management involvement
• Management of New solutions Roll out
Апрель 2018 — Май 2020
2 года 2 месяца
TRAX Retail
Информационные технологии, системная интеграция, интернет... Показать еще
Customer Success Manager
• Managing 2 biggest clients in EMEA region with contracted revenue above x B $ annually.
• Deliver the key client’s KPIs: quality of recognition, data usage, SLA, budget. Building benefit case with high ROI in strong collaboration with the client
• Build and support direct relationships with stakeholders, leading weekly/monthly/quarter project reviews
• Identified 4 new business opportunities with recognized value from xxx K $ to xxx K $ annually.
• Identifying potentional process GAP / opportunities for product development. Cross-functional solutioning with Product, UX/UI
• Guided the development of New Product, that opened new «Value For Money» Segment for clients in 2020
Сентябрь 2017 — Февраль 2018
6 месяцев
Москва, www.mars.com
Продукты питания... Показать еще
Brand Marketing Specialist
• Together with the team Created and Executed SNICKERS “Graduate Day”: special mechanic to attract “hard-to-reach” target audience by distributing customized graduation tapes
• Managed New Launches for Perfect Fit Brand: Launched 2 new products in 5 months
• Successfully developed and executed the National Consumer Promotional Campaign for all Products on Perfect Fit Brand
• Managed the Value For Money product, that allowed to save x % on packaging cost
Сентябрь 2016 — Сентябрь 2017
1 год 1 месяц
Москва, www.mars.com
Продукты питания... Показать еще
Project Manager, Sales&Operations
• Managed entire Sales Coverage Optimization project: Analytics, Top Management involvement, Facilitation of Workshops with Sales Regional Heads, Optimization results execution in 7 Regions
• Performed data-driven analysis concerning the Sales Coverage optimization, that saved to company x M RUB only on merchandizing
• Successfully leaded the integration of 3 sales systems (SFA & IR & BI), as Business Project Manager
• Trained 3 K of Sales Representatives while new systems roll, which allowed to increase Data Quality from xx % to 96% and decrease “time in store” up to x %.
Ноябрь 2015 — Июнь 2016
8 месяцев
Новосибирск, changellenge.com/
Образовательные учреждения... Показать еще
Head of Siberian branch
• Contracted 3 new logos with total contract value above x M RUB.
• Together with team of 5 volunteers completed Projects: Changellenge>> Cup Siberia 2016 (case championship), Series of events KasperskiiCyperHeroes (Novosibirsk, Tomsk, Kazan, Saint-Petersburg, Moscow), Deloitte «Moscow calling».
• Setting the communication with schools, universities, Media: Database of participants increased (to PY) by 20%
• Managed all project cycle: partner involvement, sale, event management. Siberia’s branch profit growth (to PY) = 12%
Сентябрь 2015 — Июнь 2016
10 месяцев
Новосибирск, www.ey.com/ru/careers
Финансовый сектор... Показать еще
Audit Intern
• Analyzed key budget items and Performed data-driven analysis concerning sections: AR, AP, cash
• Conducted more than 10 interviews with the client employees and client’s Chief Accountant
• Prepared detailed description of 8 business processes for Mining Company
Навыки
Уровни владения навыками
Обо мне
Extracurricular activities:
• Languages: Russian (native), English (fluent), French (Beginner)
• Digital skills: Tableau, JIRA, Python (basic), SQL (basic), PowerBI, MS Office, Adobe Premiere, Adobe Photoshop
Volunteer:
• Attaché UNESCO Chairs in Greece on Dolphic Games in Novosibirsk (Cultural Event)
• Volunteer of Universiade in Kazan, Russia
• Organized events: “McKinsey Problem Solving Method”, 5/2015; McKinsey Mega Connect Meeting, 11/2015.
• Organized a case-championship Novosibirsk Winter Cup 2015 with 230 participants.
Awards:
• McKinsey Next Generation Women Leaders Award (01/2016), Winner “Changellenge Cup Siberia 2015” (05/2015); Finalist Unilever “Future Leaders League” (11/2014)
• Hobbies: Director and Screenwriter (2 short movies completed), Producer in community theater, traveler
Высшее образование
2016
Высшее образование
экономический, Экономика
Знание языков
Гражданство, время в пути до работы
Гражданство: Россия
Разрешение на работу: Россия
Желательное время в пути до работы: Не более часа
