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Was more than two weeks ago

Female, 37 years, born on 7 October 1988

Moscow, willing to relocate (Belarus, Other regions, Russia), prepared for business trips

Spanish/English customer service & thecnical support

1 500 € in hand

Specializations:
  • Call center operator, contact center specialist
  • Technical support specialist

Employment type: full time, part time, project work/one-time assignment

Work experience 14 years 11 months

January 2013 — currently
13 years 5 months
FREELANCE TUTOR
SPANISH TUTOR FOR FOREIGNERS
Spanish tutor for foreigners. (since 2016) History tutor for preparatory students (since 2013) Geography tutor for students (primary/preparatory) (since 2013) Style corrector
August 2019 — January 2021
1 year 6 months
KONECTA COLOMBIA

grupokonecta.com

TECHNICAL SUPPORT AGENT
TECHNICAL SUPPORT AGENT FOR VODAFONE CAMPAIGN IN SPAIN. TECHNICAL TROUBLESHOOTING IN TV, INTERNET, PHONE AND MOBILE CONNECTIONS. CUSTOMER SERVICE AND SUPPORT FOR VODAFONE CLIENTS IN SPANISH AND ENGLISH LANGUAGES.
October 2017 — February 2018
5 months
Nevada Media S.A.S

www.aprendemas.com/co/

Customer Service
Customer Service (call center) for Spain, Mexico, and Colombia. Company gives support in education service. CRM.
January 2010 — November 2010
11 months
Urbain E
Administrative assistant
An administrative assistant in the real state. Client support, quotations. File handling and correspondence.Support in the administrative area. Communication with other companies.
February 2008 — August 2008
7 months
Hospital Salazar E.S.E

hospitalsalazardevilleta.gov.co/

Archive assistant
Knowledge in the management, digitalization, and conservation of archives. at a governmental Hospital. Customer Service.

Skills

Skill proficiency levels
Advanced level
Interpersonal and written communication
Academic Writing
Content Writing
CRM
Customer Service
SPEAKING FLUENCY
Испанский язык
Английский язык
Medium level
TECHNICAL SUPPORT
Level not specified
Flexibility and Adaptability
Creative Writing
Atlas TI
Jungle Box
IBM SPSS Statistics
Microsoft Office
Google SketchUp
Initiative and Problem-solving Abilities
Fast Learner
Analytical skills
Citrix
SMART
MS Outlook
Skype
AnyDesk
Team Viewer
CMR
Customer service Quality Control
Телефонные переговоры
Пользователь ПК
Negotiation skills

About me

Customer Service, Contact Centres > Call Centres, Client support, Analytical Skills, Content Writing, Problem Solving, Microsoft Excel, Microsoft Office, SPSS, File Management. Technical support.

Higher education

2020
Higher education
Rosario University
Human Science, Social Anthropology

Languages

Russian — Native

Citizenship, travel time to work

Citizenship: Colombia

Permission to work: Russia

Desired travel time to work: Doesn't matter