-Operational management of the estate; -Organization and supervision over departments: Front Office, Housekeeping, F&B, Engineering; -Conducting financial reporting via Sberbank online business; -Development and implementation of sales and marketing policy; -Promotion of the estate using social networks, online resources such as Yandex.Maps, 2GIS, etc.; -Maintaining high level of guest loyalty; -Employment, onboarding, certification, promotion, staff discharge; -Budget planning and execution; -Control of identification of enterprises of labor and production disciplines, rules and norms of labor protection, safety measures, safety of industrial sanitation and hygiene; -Planning and execution of strategy to attract new customers; -Reputation management (processing feedback on OTA channels, Yandex, 2GIS, social networks, etc.). -Reporting, contacts maintenance; -Efficient timely processing of owner’s request. Achievements: -Increasing the flow of direct bookings from 55 to 85% by increasing the presence of the estate in social networks without the use of paid advertising services. 15% - rare orders from OTA, mainly through Bronevik and Ostrovok, orders under the contract from corporate clients. - The flow of applications directly through instant messengers in social networks: 30% of all guests; - Organization of feedback collection process: 20% of all guests leave a review about the hotel on their social page with tag on the estate profile, 35% take an active part in opinion polls; -Organization and implementation of new entertainment and relaxation activities for guests: wishing labyrinth (in analogy to Archaim), meditation zone, lamzaks on the lawn, an open-air fireplace, vegetable and strawberry garden beds.

-Responsible for managing the first impressions of the hotel’s Guests; -Overseeing the entire Front Office operation to maintain high standards; -Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement; -Controlling proper implementation of the current Migration legislation of the Russian -Federation and Guest registration; -Monitoring compliance with the operation technology of Front Office operation in accordance with the approved standards of operating activities and instructions for working with PMS; -Ensuring regular and VIP Guests are recognized and that the Front Office department operates in a proactive sales attitude, promoting the hotel brand's Loyalty program; -Maximizing room occupancy at best rates and use up-selling techniques to promote hotel services and facilities; -Working on revenue forecasting, CapEx and OpEx budgeting, conducting budget execution analysis; -Setting departmental objectives, work schedules, budgets, policies and procedures; -Monitoring the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork; -Ensuring employees have up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and undergo regular trainings to learn and understand policies and practices; -Monitoring staffing levels to meet business demands; -Conducting planned meetings and take minutes if required; -Managing staff performance issues in compliance with the company’s policies and procedures; -Recruiting, managing, training and developing the Front Office team; -Maintaining good communication and working relationships with all hotel departments; -Maintaining good communication and working relationships with all outside agents, including but not limited to: Migration office, local police department, service providers such as taxi companies, local F&B outlets, entertainment facilities, etc.

-Responsible for managing the first impressions of the hotel’s Guests; -Overseeing the entire Front Office operation to maintain high standards; -Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement; -Controlling proper implementation of the current Migration legislation of the Russian -Federation and Guest registration; -Monitoring compliance with the operation technology of Front Office operation in accordance with the approved standards of operating activities and instructions for working with PMS; -Ensuring regular and VIP Guests are recognized and that the Front Office department operates in a proactive sales attitude, promoting the hotel brand's Loyalty program; -Maximizing room occupancy at best rates and use up-selling techniques to promote hotel services and facilities; -Working on revenue forecasting, CapEx and OpEx budgeting, conducting budget execution analysis; -Setting departmental objectives, work schedules, budgets, policies and procedures; -Monitoring the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork; -Ensuring employees have up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and undergo regular trainings to learn and understand policies and practices; -Monitoring staffing levels to meet business demands; -Conducting planned meetings and take minutes if required; -Managing staff performance issues in compliance with the company’s policies and procedures; -Recruiting, managing, training and developing the Front Office team; -Maintaining good communication and working relationships with all hotel departments; -Maintaining good communication and working relationships with all outside agents, including but not limited to: Migration office, local police department, service providers such as taxi companies, local F&B outlets, entertainment facilities, etc. Reason for leaving: family circumstances

-Responsible for managing the first impressions of the hotel’s Guests; -Overseeing the entire Front Office operation to maintain high standards; -Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement; -Controlling proper implementation of the current Migration legislation of the Russian -Federation and Guest registration; -Monitoring compliance with the operation technology of Front Office operation in accordance with the approved standards of operating activities and instructions for working with PMS; -Ensuring regular and VIP Guests are recognized and that the Front Office department operates in a proactive sales attitude, promoting the hotel brand's Loyalty program; -Maximizing room occupancy at best rates and use up-selling techniques to promote hotel services and facilities; -Working on revenue forecasting, CapEx and OpEx budgeting, conducting budget execution analysis; -Setting departmental objectives, work schedules, budgets, policies and procedures; -Monitoring the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork; -Ensuring employees have up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and undergo regular trainings to learn and understand policies and practices; -Monitoring staffing levels to meet business demands; -Conducting planned meetings and take minutes if required; -Managing staff performance issues in compliance with the company’s policies and procedures; -Recruiting, managing, training and developing the Front Office team; -Maintaining good communication and working relationships with all hotel departments; -Maintaining good communication and working relationships with all outside agents, including but not limited to: Migration office, local police department, service providers such as taxi companies, local F&B outlets, entertainment facilities, etc.

RosExpert provides integrated human capital solutions at executive level, helping clients to develop their business efficiently. We implement projects to recruit the strongest senior executives, including independent directors and advisers, as well as projects aimed at executive and management team assessment and development, coaching, competency modeling, and potential/learning agility assessment. -Delivering into development of executive search projects strategy and tactics for project execution, elaborating project execution plan, and initiating new search strategies; -Providing analysis of external and corporate library resources for gathering data on potential candidates/sources, general industry information and relevant target companies data. -Elaborating Target List in accordance with the approved search areas and meeting deadlines set by a Team leader; -Conducting desk-research; -Drafting search documents, such as candidate and reference reports, and search reports. Providing administrative support.

-possessing thorough knowledge of all products, ranging from daily functions, services and facilities available, and marketing and promotional activities -maintaining positive relationships with Guests and Colleagues by meeting and exceeding their expectations -answer all phone calls within three rings, using the Company greeting standards -respond to queries received by all forms of media within a 24 hour time frame -maximize revenue on all reservations by promoting other services and facilities accessible by the Guests -assist Guests with general queries, providing accurate and detailed information -maintain good business relationships with concierge companies, company representatives, entertainment agencies and commercial businesses -brief the Restaurant teams on all covers and notable reservations -maintain all reports according to the Revenue Manager -ensure all directions are followed out at the request of the Senior Management

-cooperating, coordinating and communicating with external agencies, and monitoring the company’s activities to ensure efficient daily operations -monitoring the company’s financial operations and legal procedures -b2b sales

Under general direction, Visa Processing Officers are responsible for delivering client service and assessing and /or deciding on the outcome of visa applications. The key responsibilities of the position include, but are not limited to: -Undertaking visa related casework (assess, investigate, decide), applying the relevant legislation and policy to make lawful and fair decisions in accordance with delegations held under the Migration Act and Regulations. -Writing decision records and general correspondence to clients. -Investigating the integrity of documents and other information in connection with visa applications. -Interviewing clients and request additional information to support visa applications. -Providing high level of client service. Liaise with clients, organisations, other Home Affairs offices, other agencies within the Embassy and relevant agencies within the host country and Australia; -Explaining Australian visa requirements and decisions to clients, their advisors and the general public; -Organizing and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes; -Providing administrative, clerical support to the Branch as required; -Interpreting/translation for diplomatic employees.

- cooperating, coordinating and communicating with other hotel departments as required for ensuring efficient daily work flow - providing functional assistance and direction to the Front Office team and other relevant departments - reporting/communicating/assisting directly to the Front Office Manager on all relevant matters affecting guest service and hotel operations - supervising and directing the daily work flow of the Front Office team - supporting and assisting Front Office Manager in all daily duties - performing Acting Front Office Manager duties during the absence of the Front Office Manager - reacting to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - responding to guest needs and resolving related issues - carrying out the role of the PCR Champion for the hotel - ensuring VIPs and priority club guests receive special attention - greeting, rooming, and sending off VIP guests - performing office management duties - stationary orders, making sure all office equipment is available and up and running - directly corresponding with the guests on various matters - conducting inside Front Office procedures - conducting daily/monthly training plans for the Front Office team - carrying out/ participating in daily department training sessions for the Front Office team - carrying out/ participating in monthly all department master classes/ training sessions

Standard functions and responsibilities carried out for this position. - preparation for VIP arrival - preparation of daily statements - dividing responsibilities among the reception clerks and taking responsibility for the procedures carried out by the reception clerks - individual bookings - check-in/check-out procedure - incoming call processing - co-working with various hotel departments - guest bill preparation/settelment, other financial procedures - guest relations,queries/complaint handling - internal/external informational assistance, hotel/restaurant/taxi/ticket booking, etc

Standard functions and responsibilities carried out for this position: - individual bookings - check-in/check-out procedure - incoming call processing - co-working with various hotel departments - guest bill preparation/settelment - guest relations, queries/complaint handling - internal/external informational assistance, hotel/restaurant/taxi/ticket booking, etc. Awarded "Employee of the month" certificate, Jan 2009.

- answering telephone calls, transferring calls accordingly - receiving and handling incoming and outgoing facimail - handling and processing data concerning guest registration - filing guest profile information

- staff tasks coordination - staff training/motivation - stock take/re-stock - bar-tending - conducting/altering cocktail lists/menus - clientele management - addressing clientele queries - sanitary regulations control - etc.

- selecting an educational program best suited to the potential student's (and their parents) needs and wishes - providing all the necessary information on the selected country and education abroad program - interviewing and SLEP testing of potential education abroad students/pupils to identify their level of spoken and written English - selecting a range of foreign educational facilities abroad based on the results of the students SLEP test and interview results - contacting the educational facilities abroad - organizing the potential students documentation for enrollment into the foreign educational facility - booking flights and organizing accommodation facilities for the potential abroad student - organizing and collecting visa application material and forwarding the material to the embassy - performing text and oral translations - filing data - processing telephone calls - processing incoming/outgoing correspondence