Selected for the role to mature and transform business operations and optimize organizational effectiveness in a global consulting firm. Developed procurement strategies and supported professional relationships with multinational clients. Managed intercontinental business operations and corporate accounts upholding the labor laws and regulations, trade, and tax legislation. Procurement * Partnered with clients' legal and procurement departments to create and structure the operational procurement system, ensuring compliance, deadline tracking, and revenue collection. Recovered $568K in revenue by collecting bad debt. * Collaborated with the internal financial team as a SalesForce champion to analyze and streamline international procurement processes and contractual management to maintain international trade regulations' complexity. It increased global client retention by 70%. * Supported Customer Engagement model by maintaining client communications and serving as a point of contact for the customers. Promoted direct sales and business development. Budget & Control Processes * Inherited a low-performing financial department, analyzed and implemented new processes: * Created the company's budget to ensure all the departments stay within the annual goals. * Designed and implemented an official expense policy for all global offices, which helped reduce the company's annual expenses by 45%. * Managed P&L critique of the firm, which decreased the operational cost by 30%. * Worked in the revenue management system to forecast and report monthly goals, earnings, and metrics to the corporate Finance Team * Led project management software (Mavenlink) for tasks, deliverables, and metrics creating efficient productivity and overall firm performance tracking. Human Resource Management * Constructed and implemented an employee engagement field search that identified areas of improvement. Achieved a significant increase in employee satisfaction and productivity within six months. * Revitalized and managed a new seasonal recruiting program that lowered the recruiting processes' operational costs and doubled the number of highly qualified candidates applying for open positions. * Administered immigration processes and cases for H1B and STEM/OPT visas for employees, maintained document collection and USCIS forms preparation, which resulted in 97% success rate of all submitted applications. * Led semi-annual performance review cycles and Career Management program to develop and deliver career-development personal plans to employees, improving performance, and motivating employees. * Selected as a Staffing Coordinator to manage and improve the firm's productivity via Mavenlink, coordinate consultants' business activity, and elect appropriate teams for specific projects. Created and implemented official staffing policies to standardize global operations and improve communication and productivity. * Supported global business operations for 35 consultants located in offices in Chicago, London, Boston, Johannesburg, and Shanghai. * Guided firm's acquisition processes as a leading transition manager, provided strategic leadership to coordinate facilities and contracts, PMO, vendors, and suppliers' changeover. Communicated with stakeholders to ensure the efficient transition, provided management information on resource use, progress of the process, budget, and financial accounts.

* Coordinated HR processes for 35 employees, including union employees, ensuring timely payroll operations, open enrollment, , and performance reviews. * Team building and employee relations - initiated one-on-one employee performance meetings to address work-related issues; led to 97% positive results on Employee Engagement Survey. * P&L critique - managed a $100K department's monthly budget to maintain hotel operational supply procurement. * Designed and implemented official SOP for hourly employees, structuring service procedures and affiliated fees, motivating employees in additional compensation, and increasing KPIs. * Trained four new supervisors in department processes and standards what streamlined operations and reduced redundancy.

Commenced a career in the hospitality industry as a Front Desk Agent with a boutique hotel. Later was promoted to supervisor role with financial responsibilities, including AR/AP and account reconciliation, team management, and new-hire training.