• Planned the company’s strategy, including market analysis & segmentation • Created a new products, pricing & implementation • Searched new channels of sales and developed long-term relationships with B2B clients through managing and interpreting their requirements • Organized sales visits, prepared proposals and quotations, negotiated the cooperation • Efficiently organized and provided several workshops in Russia for the partners promoting the destination and company products

• Provided administrative and personal support to General Manager & Corporate Department according to the business tasks; minimized the company’s expenses on administrative function to 20% • Coordinated the departments & projects initiated by GM and HQ ensuring timely completion and proper work • Developed the strategies of 6 staff sales and managed all processes including organization, analytics, sales, internal e-shop implementation. Results: satisfied demand of employees, stock reduction 2000+ items, increased store revenue 5000K+ rub • Analyzed the luxury market, competitors, trends, stores KPIs for GM and buying department • Led the reception work (incoming phone calls, correspondence, courier service, taxi orders, meetings), full travel and visa support, office and stores stationary orders • Handled the processes of other departments: visual merchandising set-ups, reports, inventory; tax free forms (70+ per day) & reports; showroom samples for shooting, gifts and grateful cards; internal policies of Company (stock, gift, aftersales, uniform, etc.); compliance to federal law 15 requirements

• Represented the company at the resorts (France, Italy, Greece, Russia (Sochi), developed relationships with customers and the travel/accommodation decision-makers and as a result attracted new partners for collaboration • Directed the positive image of the company among the customers and partners by high level of service, good organization and problems solving • Achieved a company's revenue over expected KPI’s, 100%+ by efficient sales strategy • Operated arrival preparations (reservation check-ups, transfers, holiday programs, etc), scheduled the info-meetings and dialed with emergency situations

• Identified, qualified and developed sales opportunities , new business partners and new directions of business • Consistently maintained sales volumes, tour offers by keeping current with supply and demand and changing market trends • Increased customer base 40%+, including the main VIP clients of the company • Followed up with clients regularly during and after departure to ensure their satisfaction • Concluded contracts with partners and customers, prepared documents for visa

• Ruled the store processes: customers’ consultations, sales, store KPI’s, cash desk • Maintained visual merchandising rules and high level of service according to the company’s standards • Achieved the best personal sales KPI’s during several weeks

• Represented Accommodation Functional Area of Organizing Committee Sochi2014 in the client hotels for press, broadcasting, marketing partners (3000+ rooms) • Ensured the best level of service provided by hotel teams regarding accommodation up to required standards by International Olympic Committee • Smoothed Arrival/Departure process of large client groups, inspecting the rooms • Managed the work of 10 Olympic Volunteers

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