Key Responsibilities - Regional Compliance Leadership: Act as the primary Classification Leader for the CIS region (KZ, UZ, AZ, RU), ensuring 100% adherence to local customs legislations and international trade requirements. - Strategic Oversight: Supervise end-to-end customs and logistics operations, including complex classification, multi-country import/export processes, and cross-border transportation (Air, Road, Multimodal). - Stakeholder & Authority Management: Serve as the key point of contact for customs authorities and external brokers; manage professional relationships to expedite clearances and resolve high-level operational bottlenecks. - Process Optimization: Lead and execute Lean and Productivity projects to automate workflows, reduce lead times, and eliminate waste within the supply chain. - Financial & Performance Monitoring: Track and analyze logistics KPIs, monitor transaction costs, and review monthly reports to ensure budget alignment and cost-efficiency. - Risk Management & Auditing: Conduct regular internal audits of customs transactions to ensure compliance readiness; provide expert guidance and regular reporting on compliance metrics to business functions. - Duty Savings Initiatives: Manage programs leveraging Free Trade Agreements and Certificates of Origin to maximize duty-saving opportunities across the region. - Warehouse & Inventory Strategy: Oversee inbound/outbound operations, stock coverage monitoring, and inventory control to maintain optimal supply chain flow. Key Achievements - Process Improvement: Led several initiatives to simplify and speed up customs classification and logistics for high-value equipment. This resulted in a 20% reduction in delivery times and ensured zero delays at the borders across the CIS region. - Operational Efficiency: Created and launched a new regional standard for managing international shipments (CIP terms). This smoothed out the transition of responsibility between partners and removed major bottlenecks in the supply chain. - Compliance & Cost Savings: Directed a full-scale audit and update of product classifications for a wide range of goods. This ensured 100% legal compliance with regional regulations while identifying new ways to reduce customs duties and costs. - Regulatory Expertise: Provided critical interpretation of shifting regional trade laws, preventing potential penalties and ensuring the business remained compliant during major legislative changes.

Key Responsibilities - Market Expansion & Direct Sales: Proactively identified and secured new business opportunities through targeted field visits and strategic consultations with high-potential corporate clients. - Financial Performance & Strategy: Consistently met and exceeded monthly revenue targets and financial estimates in alignment with the department’s global sales solicitation programs. - Key Account Management: Managed sales activities within assigned business sectors, ensuring high-touch engagement and customized service solutions for key stakeholders. - Sales Analytics & Reporting: Performed comprehensive monthly sales analysis and performance reporting (Sales Plan/Actual) for senior management, utilizing CRM tools for accurate forecasting. - Client Relationship Management: Maintained a rigorous schedule of client meetings and follow-ups, ensuring systematic documentation of business requirements and post-visit action plans. - Database & Knowledge Management: Managed and audited the sales database, ensuring precise record-keeping of contact details, special requirements, and scheduled interactions to maintain pipeline health. - Brand Representation: Acted as a brand ambassador for DHL Express at local business and social events, enhancing the company’s visibility and professional network in the market. Key Achievements - Target Achievement: Consistently hit KPIs for direct sales contacts and new business acquisition through disciplined territory management and effective negotiation. - Data Integrity: Improved the quality of the sales database by implementing a more systematic approach to follow-ups and lead tracking. - Cross-Sector Growth: Successfully penetrated new business sectors by tailoring logistics solutions to specific industry needs

Key Responsibilities - Full-Cycle Customs Declaration: Managed the end-to-end preparation and filing of import and export customs declarations for a diverse range of commodities, ensuring accurate and timely submission. - Technical Classification & Valuation: Verified HS codes and assessed customs valuation based on shipping documentation, ensuring strict adherence to the Customs Code and international trade regulations. - Authority Liaison: Acted as the primary point of communication with customs posts; managed the electronic transmission of declarations and resolved operational queries during the clearance process. - Regulatory Monitoring: Tracked and implemented legislative updates regarding customs codes, licensing requirements, and country-of-origin rules to maintain continuous compliance. - Stakeholder Support: Provided expert customs information and documentation (declarations, permits) to internal departments, dealers, and end-customers to facilitate smooth supply chain flow. - Data Management & Reporting: Maintained comprehensive electronic databases for statistical tracking of trade flows and provided regular operational reports to PL management and accounting teams. - Audit & Archiving: Managed the systematic archiving of customs documentation to ensure audit readiness and supported internal departments in solving cross-functional operational issues. Key Achievements - Operational Accuracy: Maintained a high rate of first-time-accurate declarations, significantly reducing the risk of customs penalties or clearance delays. - Process Continuity: Successfully adapted internal declaration processes to major legislative changes, ensuring zero disruption to the company’s import/export operations. - Cross-Functional Efficiency: Streamlined the information-sharing process between the customs department and accounting, improving the speed of financial reconciliation for shipments.