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Female, 44 years, born on 9 June 1981
Moscow, not willing to relocate, prepared for occasional business trips
Teacher of English at school
Specializations:
- Teacher, educator
Employment type: full time, part time, project work/one-time assignment, work placement
Work experience 17 years 1 month
December 2014 — currently
11 years 6 months
Moscow, www.regus.com
Construction, Real Estate, Architecture... Show more
Customer Service Representative
Customer Service Representative greets Clients and their guests, answers their calls using Client`s company name, helps Clients in organization different kinds events, business trips, business meetings, including orders of taxi, catering ect., accepts and sends Client`s correspondence, uses office equipment, works with suppliers (manages stationary, kitchen stuff, expendable materials orders ect), controls well-timed performance issues by contractors (cleaning, small repair ect).
July 2005 — June 2009
4 years
Moscow, www.regus.com
Construction, Real Estate, Architecture... Show more
Administrative Director/ Senior Customer Service Represantative / Customer Service Represantative
REGUS is a global network of top quality serviced business centres. www.regus.com
Administrative Director of Regus Avrora.
Administrative Director is responsible for all operations issues in the centre, Customers retention and reaching financial targets in service income, P&L. Overseeing provision of administrative and technical services to customers ensured rapid response and high satisfaction level. Supervising billing, invoicing, debt collection in collaboration with Finance. Involved with Business Centre refurbishment (3 000 ,00 sq.m). Managing, training and motivating team and contractors.
Senior Customer Service Represantative of Regus Smolensky Passage.
Front desk manager. Supervising team of 15 Customer Service Representatives. Responsible for customer service quality, billing, invoicing, debt collection. Responsible for customer’s move-ins/outs procedure (furniture, IT, administrative support). Preparation of Lease documentation.
Customer Service Represantative of Regus Smolensky Passage.
Customer Service Representative greets Clients and their guests, answers their calls using Client`s company name, helps Clients in organization different kinds events, business trips, business meetings, including orders of taxi, catering ect., accepts and sends Client`s correspondence, uses office equipment, works with suppliers (manages stationary, kitchen stuff, expendable materials orders ect), controls well-timed performance issues by contractors (cleaning, small repair ect).
Regus Avrora Business Park, Moscow - awarded Best Centre in CEBITDA performance in 2006 in Regus Group.
Regus Smolensky Passage, Moscow - Awarded Best Centre in 2005 in Regus Group.
September 2003 — March 2005
1 year 7 months
“INCOM-Realty” (Real Estate)
Moscow
Realtor
Realtor is responsible for pro-active sales / purchase of city and rural real estate, paperwork and handling real estate deals.
Driving experience
Own car
Driver's license category BAbout me
I`m interested in painting, Jeweller's art and cooking, love to travel.
My personal skills: team worker, issue determination, social skills, analytical thinking, initiativity, responsibility, stress resistance, multitasking, working with great scope of information.
Higher education
2019
Higher education
Foreign languages, Teacher of English
2003
Higher education
Moscow State Aircraft Technology University named after Tsiolkovsky
Industrial Health and Safety, Engineer / Diploma with honors
Languages
Professional development, courses
2008
Operations Excellence Training
Regus Corporate Academy, Diploma
2007
Quality in People and Quality in Product Training
Regus Corporate Academy, Diploma
2003
Training in Basics of Real Estate Business
INCOM-Realty corporate school, Diploma
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
