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Was more than two weeks ago

Female, 44 years, born on 9 June 1981

Moscow, not willing to relocate, prepared for occasional business trips

Teacher of English at school

Specializations:
  • Teacher, educator

Employment type: full time, part time, project work/one-time assignment, work placement

Work experience 17 years 1 month

December 2014currently
11 years 6 months

Moscow, www.regus.com

Construction, Real Estate, Architecture... Show more

Customer Service Representative
Customer Service Representative greets Clients and their guests, answers their calls using Client`s company name, helps Clients in organization different kinds events, business trips, business meetings, including orders of taxi, catering ect., accepts and sends Client`s correspondence, uses office equipment, works with suppliers (manages stationary, kitchen stuff, expendable materials orders ect), controls well-timed performance issues by contractors (cleaning, small repair ect).
July 2005June 2009
4 years

Moscow, www.regus.com

Construction, Real Estate, Architecture... Show more

Administrative Director/ Senior Customer Service Represantative / Customer Service Represantative
REGUS is a global network of top quality serviced business centres. www.regus.com Administrative Director of Regus Avrora. Administrative Director is responsible for all operations issues in the centre, Customers retention and reaching financial targets in service income, P&L. Overseeing provision of administrative and technical services to customers ensured rapid response and high satisfaction level. Supervising billing, invoicing, debt collection in collaboration with Finance. Involved with Business Centre refurbishment (3 000 ,00 sq.m). Managing, training and motivating team and contractors. Senior Customer Service Represantative of Regus Smolensky Passage. Front desk manager. Supervising team of 15 Customer Service Representatives. Responsible for customer service quality, billing, invoicing, debt collection. Responsible for customer’s move-ins/outs procedure (furniture, IT, administrative support). Preparation of Lease documentation. Customer Service Represantative of Regus Smolensky Passage. Customer Service Representative greets Clients and their guests, answers their calls using Client`s company name, helps Clients in organization different kinds events, business trips, business meetings, including orders of taxi, catering ect., accepts and sends Client`s correspondence, uses office equipment, works with suppliers (manages stationary, kitchen stuff, expendable materials orders ect), controls well-timed performance issues by contractors (cleaning, small repair ect). Regus Avrora Business Park, Moscow - awarded Best Centre in CEBITDA performance in 2006 in Regus Group. Regus Smolensky Passage, Moscow - Awarded Best Centre in 2005 in Regus Group.
September 2003March 2005
1 year 7 months
“INCOM-Realty” (Real Estate)

Moscow

Realtor
Realtor is responsible for pro-active sales / purchase of city and rural real estate, paperwork and handling real estate deals.

Driving experience

Own car

Driver's license category B

About me

I`m interested in painting, Jeweller's art and cooking, love to travel. My personal skills: team worker, issue determination, social skills, analytical thinking, initiativity, responsibility, stress resistance, multitasking, working with great scope of information.

Higher education

2019
Higher education
Foreign languages, Teacher of English
2003
Higher education
Moscow State Aircraft Technology University named after Tsiolkovsky
Industrial Health and Safety, Engineer / Diploma with honors

Languages

Russian — Native

English — C1 — Advanced

Professional development, courses

2008
Operations Excellence Training
Regus Corporate Academy, Diploma
2007
Quality in People and Quality in Product Training
Regus Corporate Academy, Diploma
2003
Training in Basics of Real Estate Business
INCOM-Realty corporate school, Diploma

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter