Conducting private English lessons worldwide. Self employment

Responsibilities: Provide first and second level IT support to customers in Russia and Ukraine in wide range of applications and systems. Ensure best communication with local and global teams. Deal with incidents and requests (registration, monitoring, prioritization, solving). Users' accounts administration for various systems. Provide second level IT support for applications such as Active Directory, MS Office, SAP, JDE, JDE OW and PBX support. Printers and Server equipment maintenance. Server room support. Local contracts support. Procurement of software and IT equipment. Providing head office with reports. Achievements:Within 3 years in the company first I was transferred to another affiliate to take part in integration process and promoted from Service Desk Agent to Service Field Engineer and then to Plant IT.

Managed Front Ofiice employees work, scheduling; ensured employees safety at work. Conducted inventories. Organized and conducted team meetings and team buildings. Made audit and revenue reports. Assited guests at front desk. Diplomatically solved the issues. Made reservations according to occupancy. Cooperated with all the hotel departments. Worked with corporate guests. Achievements: I was promoted from Night Auditor to Front desk clerk and in a year to Front Office Supervisor. I was several times nominated and twice awarded with "Employee of the Month Award". I have letters of recommendations (will provide at request).

Communication with potential cusomers. Sale of provider services such as IP TV, VoIP and Internet.