Accountabilities, responsibilities and main duties: Operations Coordination of day to day running of Ankara based operations (admin, IT and similar) in order to provide a safe and efficient working environment in line with British Council’s and local H&S regulations. Introduction and implementation of corporate initiatives; e.g. Smart Working, in Ankara. Coordination of security and risks for Ankara based operations and supporting the management of the Business Continuity Plan for Turkey. Coordination of procurement, tendering and management of outsourced business support services and contractors. Ensuring regular maintenance of Ankara inventories and similar. Providing proactive support for event owners, meeting participants and visitors; logistical arrangements including but not limited to venue, travel and accommodation in line with event management standards and on-site administrative and logistical support during events. Providing a managed overseas experience for UK-appointed expatriate staff by coordinating relocation services including but not limited to visa/work permit procedures, flat hunting, refurbishment and maintenance, legal issues such as leases and utilities, liaison with schools and other services for dependents. Business partnering and admin support to directorate Acting as first point of contact and a business partner for teams, acting on information received and, where appropriate, adapting services accordingly in agreement with the line manager. Providing administrative and secretariat services to Turkey Directorate and act as focal point for external communications of Ankara based operations where necessary. Coordination of corporate policies for Turkey operations Information Management Focal Point: Acting as focal point for the coordination of Data Protection policies and practices across the Turkey operations reporting to Head of Network Operations. Child Protection Focal Point: To implement and maintain the Child Protection Policy in Turkey. EFT Focal Point for Turkey: Ensure implementation of the EFT for Turkey operations, assisting self-assessment of country performance, implementation of action plans and preparation of annual report on environmental performance with country EFT coordinator against the levels set within the EFT standards. To cooperate with the objective of ensuring that Equality Diversity and Inclusion policies and practices are reflected in British Council work and services Performance and financial management Line management of administration support staff, including personal development, in line with the British Council's performance management standards. Coordination of planning and reporting of enabling and Ankara overheads budget. Operating office petty cash float and other Finance and Business System (SAP) related transactions. Acting as vendor creator to create and or amend vendors/customers on SAP, create and maintain Approved Suppliers List (ASL).

Reporting to the General Manager and coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. In this role, supporting the General Manager in meeting operational performance targets and monitoring the station operation budget. Confering and cooperating with the General Manager in formulating administrative/operational policies and procedures to be implemented. Additionally, reviewing and standardizing procedures to improve efficiency within the operation. By working as a leader in a team environment, providing guidance to the team on performance issues as well as coach and counsel personnel; maintain time and attendance records, personnel files and performance records. As necessary, working in the operation during peak or irregular periods. Maintaining overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigating and resolving customer service issues as well as operation issues. Participating on operational conference calls, station audits and prepares various reports. May coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.

Coordinating aircraft services Informing flight crews about weather conditions and flight plans Air and ground slot coordination Overseeing loading, calculation of weight and balance Providing after-service flight-related communication Overseeing refueling operations Storing and inventorying airline-owned loading equipment Coordination with fuel and catering companies Customs clearence documentation preparation