• Manage Lenovo’s Warranty Service Provider programs for System X, (Low / High Server, Low Storage, Blades and Data centers ), in behalf of the Brand. • Working in worldwide team • Management Partners (AWSP – Alternate Warranty Service Provider), motivation and development. • AWSP’s Service Centers audit • Hiring new partners in difficult regions. • Management of the BP AWSP Pay for Performance program. • Review monthly and quarterly reports of Partners performance. • Handle Country process questions related to AWSP program. • Optimizing business processes of the transition period (IBM – Lenovo Servers Business deal) • Managing the delivery of Service education for Technicians • Follow up performance issues and action plans • Working with IBM for growth Service level.

• Manage IBM’s Warranty Service Provider programs for System X, (Low / High Server, Low Storage, Blades and Data centers ), in behalf of the Brand. • Work with Legal and C+N to adapt the Service and Support Guidelines to country specifics. • Managing / reviewing WSP Service Training of WSP in country according STG Roadmap. • Managing the delivery of Service education via in country class rooms. • Management of the BP AWSP Pay for Performance program. • Review monthly and quarterly reports of WSP’s performance. • Review TSS delivery warranty performance MoM and against the operational and financial targets. • Chairing of regular meetings and conference calls to discuss performance and issues with WSP and TSS delivery management. • Follow up performance issues and action plans • Handle Country process questions related to WSP program. • Responsibility for WSP related communications to WSP, RWO, Brand in country, TSS internally. • Lead Program Transition project WSP related in country.