- Office relocation - Сonclusion of lease agreements

Head of Administrative department of one of the leading Moscow law offices. 11 employees in direct submission. - Development, protection and monitoring of the Administrative department budget (budgetholder) - Efficiency analysis and optimization of all the administrative processes for the company. - Development and monitoring of KPIs implementation for all the employees of the department, including the administrative director. - Job descriptions development for all the employees of the department, including the administrative director. - Development and monitoring of the implementation of the work regulations of all the department employees. - Administrative SLA development and implementation. Control of execution. - Participation in the development of company administrative policies, a guide-book, planning a back office development course. - A new office searching for the additional brunch of the company, conclusion of an agreement on the most favorable conditions, organization of relocation. - Hiring and training of administrative staff, the development and conduct of trainings for the employees. - Helping with HR documents flow. - Development and Implementation of the company’s mobile communications policy. - Implementation of the company's rental policy - negotiating and concluding agreements with landlords, conducting office renovation projects. - Suppliers Interaction, management and resolution of conflict situations. - Organization and conduct of audits for the company: KDP, IT, Legal. and information security, fire safety, SOUT. - Organization and implementation of safety measures and labor protection. - Maintenance of the contractual base of AXO, control of execution. - Weekly reporting to the company's executive director and business owner. - Participation in the company internal events organizing - Deveopment and Implemenation of the help-desk service Achievements - We built an effective department according to the "Service for Bussiness" model - We introduced and implemented a feedback-oriented culture in the company, reorienting the administrative staff to the idea that a feedback is a way to improve themselves - We built an effective interactions system between the units of the department. - We developed a backup system for all the functions of the administrative department. - We developed and implemented of a system of employee grades (equipment, jobs, benefits)

Company's administrative department management (Moscow + regions). Employees in submission: - Office-managers (Moscow - 4 employees, regions - 3 employess) - Drivers (4 employees) - Maintenance enginer - Currier - Travel manager - Handyman - Cleaning services - Efficiency analysis of the department and optimization of all the administrative processes and procedures in the company - Participation in the company's global administrative policies development, planning the development of the department - Administrative personnel hiring and training - Company's rent policy implementation (Moscow and regions) - negotiation, contracts conclusion, leading the office repairs and decoration projects - Vendors interaction, resolving conflicts - Financial control of the department's funds - Contracts execution control - Budgetholder: department's budget planning and control - Developing the manuals and instructions of the department's work processes and procedures - Weekly reporting directly to executive director - All the company's branches interaction Achievements: - Nizhniy Novgorod office building project: architect and internal stackholder interactions, leading of the design project, interactions with all the vendors - Resolving of the several conflicts, which could potentially lead to significant financial losses. Successful negotiation, finding compromises. - Complete the "streaming room" project - Service management approach - the "Administration as a service" concept implementation - Complete re-building and re-launching of the previously ineffective department - efficiency and the service quality level increasing

Temp project Was hired to implement the project - development and implementation of the company's administrative procedures - Company's current administrative procedures audit - Reception/currier services management - Development and implementation of the corporate mobile communication policies - Travel support - Car park management Year-ahead planning of the administrative department development Successful projects: - Optimization and re-building of the administrative department: policies, procedures, development - Office repairs and decoration project

Department's scope: - Providing the administrative functions outsourcing services (reception, secretaries, office-management, travel, event-management, EHS, mailing services, couriers etc.) - Providing the audit services of the client's internal administrative departments and work-processes - Providing the cost analysis and planning administrative department's cost optimization Leader experience: - Department management (more then 60 employees, 9 managers in direct submission ) - Setting objectives to project managers, execution control. - Development and implementation of regulations of the department - Negotiating with current and potential clients on the top manager's level - The development of training methodologies and personal training management (thin сlient management, administrative department perfomance standards, cost optimization) - Tender of services and purchases, negotiate of the best prices. - Budgetholder of department: participate in the budgeting process, constantly monitor costs versus budget - Recruitment department management (2 HR specialists in submission): setting objectives, execution control Administrative manager experience: - Manage office extension, relocations and sizing projects - Suggest best allocation and utilization of space and resources for the offices - Planning and organizing the working places - Controlling of contractors according to company's requirements and standards. - Personal responsible for effective management and administration of general office services - Control the planning and organization of variable event projects: cycle meetings, manager's forums, business unit meetings, internal product launches, conferences, regional meetings, team-building, digital events, round tables Project manager experience: - Audit and launch of new administrative projects - Service quality control, rapid service adjustment according to client's feedback. - Implementation of new services at client's request - Development of the staff grading system - Interaction with office software developers to make quick changes in software functional according to client's request Successful management of the Key Accounts (offices in Moscow and regions) - Teva - Mars - JTI Achievements: - Stable department marginality growth (average marginality is above 55,5%) - Extention the list of services provided to the clients more then 50% - Development and implementation staff motivation system, KPI's, - SLA

- Administrative services management in Moscow branch offices of the international companies: Teva, Draeger, AstraZeneca, Akrikhin, Adolex, Skolkovo Innovation Center (9 offices) - Planning and implementaion of administrative services "from scratch" (reception, office-management, mailroom, meeting room service, etc) - Administrative departmnets regulations and procedures audit, development of the optimization solutions - Development and implementaion of the administrative department regulations and standards - Administrative department's cost control and optimization -Tendering and negotiating with contractors, lobbying for favorable contract conditions for the company - Interact with contractors and service providers (LCA, cleaning, facility, etc) - Invoicing and payment control - Recruitment and training of the administrative employees: setting objectives, execution control. - Company realocation project management - Work places organization - Office space beautification - Travel-support. Achievements: - Reorganization of the administrative departments in several client's companies - Administrative departments efficiency increase through procedures and standards optimization - Clients administrative departments cost reducing on average 35% - Extension the list of services sold to clients

ThyssenKrupp Elevator - Administrative and technical services execution control - Administrative department document management - Contract technical accompaniment, execution control - Management the mobile communications cost, development of the limits system, according employee's grades. Cost sharing, mobile devices and contracts purchasing. - Business correspondence with russian and foreign partners, suppliers, and branch offices - Tendering, contractors management - Digital document management - Administrative department's cost control and optimizations; - Budgetholder; - Receivables control; - Control of regional managers; - Monthly reports; - Bussiness meetings organization; - Bussiness trainings and presentations organization; - Office supply (stationery, furniure, Office equipment, appliances, foods, water, etc..); - Organization and execution control of office repairs; - Office open-space workplaces organization - Travel-support; - Cathering organization; - Implementation of the company's rental policy - Setting objectives and execution control (secretaries, drivers); - Office condition control; - Cleaning organization and execution control;

Was transferred from the Savant Moscow branch office durint the rebrending project,

- Calls receiving and routing - Document management (ivoice verification, company mailings organization, documents preparation for the customs) - Sending and receiving, monitoring and registration of the fax, and e-mails; - Meeting of business partners and guests of the company; - Composing and sending newsletters to employees; - Provision of the troubleproof office work (interaction with courier services, internet and telephony services providers, cleaning services, security. Coffee and water purchases. Meeting rooms booking, ordering passes) - Troubleshooting of various organizationl issues; - Stocktaking

- Planning of the manager's working day; - Meeting scheduling and support; - Working processes organization, manager's order schedule execution control - Business correspondence (english, german and russian languages) - Document management; - Calls recieving and routing; - Meeting rooms booking; - Business partners and company's guests meeting (tea, coffee); - Business trips and conferences organization; - Office supply: office equipment, consumables, water, cofee, food - Intercat with courier and mail services; - Interact with security service; - Office equipment condition control, repair works organization

- Leisure organization, education work; - Psychological trainings management, foreign languanges lessons Achievments; - Education skills improvement - Making an enabling psychological environment.