• Managed 3PL current provider services (warehouse & transport), arranged tender for 3PL provider to gain best rates and provide future growth (2014, 2017 years), introduced warehouse operational manual, assisted Quality Audits, internal audit and logistic inspections, maintained high service level for stores in terms of delivery, conducted inventory counts at Warehouse and adjusted stocks • Managed Purchasing process for all local and import suppliers, core and promo categories, food, non-food and smallware items for Russian market • Improved Forecasting process and Stock management for stable chain growth • Reduced stock for 10% to Last year and within 6 months reduced warehouse stock for 30%, improved stock cover and turnover • Managed 8 employees and built effective team work , recruited and trained new employees, supported education for employees (trainings, Supply Chain exhibitions, coaching for cross functional and complex tasks, performance appraisal) • Performed annual budgeting process for 3PL logistics services and budgeting for Purchasing of goods, made financial forecasts for Supply chain department, procurement structure for all categories and purchasing payment schedule • Arranged part of Kazakhstan supplies through DC in Russia (forecasting, delivery schedule, IT system developments, etc.) • Maintained supplies to HMS Host franchise stores in St. Petersburg • Participated in Other Channels development (Forecasting, deliveries, IT improvement) • Gave a synergetic effect to teamwork and results of department through my wide experience in Supply chain, Marketing, Operations, Corporate Coffee culture expertise and deep knowledge of product, recipes, business processes

• Developed Food annual strategy • Developed Pricing structure for Food & Beverages (Russia, Kazakhstan), managed price changes in 3 stages, analyzed margin and category growth • Increased Food category margin for 4% and food category growth for 3% • Performed sales analysis for all categories (promo campaigns, core beverages, food categories, merchandise, etc.), eliminated slow-movers and low-sales products, together with F&B manager developed new assortment of food, new food items and new food sub categories, improved customer food experience in Starbucks • Carried out price, cost, sales and margin analysis for beverages and food (for Russia, Kazakhstan), product analytics and ad-hoc tasks for Marketing dept.

• Developed and Launched full system of ‘Automated orders’ in 1C ERP system for coffee stores, both for warehouse deliveries and fresh food local suppliers’ deliveries. • Accomplished trainings for all store managers for new system (instructions, education, store visits), implemented adjustments and system corrections, fluctuations report, etc. • Developed and Assigned technical tasks for IT dept. for improvements in 1C system • Improved business processes (coordination with Marketing, Operations, IT depts.) • Executive role in department (coaching for the new team members, reporting, budgeting, complex tasks and ad-hoc requests, back up to the Supply chain manager, participated in Leadership Team meetings weekly, etc.)

Direct reporting to General Manager • Performed cross-functional coordination and control over functional projects • Improved communication flow between office and stores, between depts in office, released weekly news book to stores • Implemented EMEA market requirements, new procedures, updates together with functional managers (including adaptation, translation, inspection of materials and cascade learning procedure to District Managers and store level) • Introduced Brilliant Basics EMEA program to Russia (together with Operations team) in convenient format, improvement of reporting tools and paperwork in stores • Optimized new regions opening procedure, tracked pre-opening efficiency of the stores in regions • Checked and improved process and result of updating Functional Manuals, Instructions and standards for stores, • Arranged roll-outs (events) for promo launches • Prepared presentations and arranged meetings for Quarterly Business Reviews meetings

• Developed from scratch functionality of “Automated Order” for stores, launched it successfully in several stages (for warehouse deliveries) • Made improvements in 1C system for supply chain (new reports, implemented automated write-offs procedure for stores, mistakes correction, etc.) • Arranged logistic part in new regions opening (St. Petersburg, Sochi, Rostov, Krasnodar), maintained high level of logistic service for regional stores Strong collaborative relationships with Marketing Dept., Operations team, F&B manager, IT dept. • Accomplished Forecasting and stock adjustment for Import goods • Executed import and local ordering for Core, Promo goods and Smallware • Controlled shipments, short deliveries, claims, payments, paperwork, reports • Assisted in marketing activities and preparation of promotional campaigns; arranged promo distribution schedule (and order quantities), sales analyses for promo items and all core categories • Ensured labeling of products meets state regulatory standards and optimized communication with certification and Customs Departments, implemented efficient labeling procedure and manual for Certification process

• Placed orders to suppliers and monitored deliveries schedule, paperwork, payments • Achieved smooth transit of the goods and prepared documents for customs clearance and certification • Arranged shipments from suppliers to warehouses in Europe, Moscow, direct shipments to clients in CIS countries (in close connection with Logistics dept.) • Communicated with suppliers (contracts, prices, terms of delivery, payment terms, technical and service aspects, claims, certificates), business correspondence and negotiations; • Participated in development of new suppliers/ new products (with Commercial and Technical Depts.) • Managed quality claims and short deliveries, arranged inspections by third parties at production sites • Provided technical written translations (technical tasks and results of quality and design inspections) • Maintained data base accuracy (1C key user) and provided reporting • Prepared memorandums and contracts, participated in negotiations with suppliers; translation • Was in charge of group in Motivation System Development Project based on KPI, participated in business improvement processes

• Maintained documentation of Division, assisted to Head of Division (reports, calculations, presentations, comparison tables, payment flows, paperwork) • Purchased expendable materials for warehouses, protective clothes and uniform for employees, kept track of flow and calculated rates of consumption (forecast, fluctuations, payments); • Prepared rent contracts for weight-lifting equipment, performed payments for warehouse services, maintenance and reparation of equipment • Warehouse inspections