- Handling of VIP clients. - Personal welcome guests, chattering at their ease (Russian and English). - High сourtesy skills. - Meticulous - Subtle PC user. - Work with Luxury travel products&services. Sale's expert of Luxury products&services. - Trends traceability, fast researching. - Key-account management. - SMM: *Definition of target audience (customer avatar worksheet); *Plugging a leaky sales funnel; *CRM systems, Data driven, NPS index, Analytics and long customer experience (involvement, tenders, loyalty, claims); *Product brand management (CustDev, CJM, CVM, stock, pricing, scripts for managers); *Psychology of UX-design (neurobiology, cognitive psychology, social psychology, interaction among human and devices, etc.); *Destinations studies; *B2B/B2C/B2G/C2C; *Teamwork / creating a team; *Implementation and management of corporate culture processes; *Depth interview; *Working with providers and evaluating their effectiveness; *Quality control of fulfillment of agreement obligations; *Project management; *Lean startup, optimisation etc.

- Full operation of FIT (Individual travel), VIP travel, MICE, Incentive, Business travel. Thinking out of the box, working flat out with last minute questions. - Awareness of Hotels, restaurants, clubs, shops, highlights, destinations, etc. (all continents, Islands, Arctic and Antarctic), varieties of travel (wine and gastronomic tours, esoteric, adventure, eco-, Wellness, etc.); jets, yachts, villas. - Big data of tailor made tours. - Booking platforms/ customers loyalty programs. - Skills for working with all countries. - Travel documents (visa support, passports etc.). - GR working. - Concert tours. - Participation in international exhibitions and events. - Aggressive conversations. - Contracting. - International educational courses&programs for adults and children. - Maintaining a schedule of meetings and events. - Reporting. - Timetable of events and meetings. - Document circulation.

Operational Team member MAXX 2011 air show

- Full operation of FIT (Individual travel), VIP travel, MICE, Incentive, Business travel. Thinking out of the box, working flat out with last minute questions.

- Educational trips for adults and children. - Training. - GR management. - Business travel.

Tour manager