- Managed product development and team activities, collaborating closely with stakeholders to define project requirements and deliverables. - Conducted system analysis to identify areas for improvement and develop solutions to enhance system performance. - Led the development of automated risk management systems, resulting in improved balances accounting and risk exposure management. - Coordinated testing efforts for new functionality, ensuring adherence to quality standards and user requirements. - Acted as a liaison between business stakeholders and technical teams, translating business requirements into actionable plans. - Conducted data analysis to identify trends and insights, informing strategic decision-making and product roadmap development. - Stakeholder of 5 projects: 1)business-to-business (B2B) payment gateway solution provider. That specialize in facilitating cryptocurrency payments for businesses, allowing them to accept various cryptocurrencies as payment for goods and services 2,3) Crypto exchange 4) Crypto and CFD liquidity 5) Hedging platform

Responsibilities: - Maintained computer networks and communication equipment to ensure smooth functioning. - Supported system software and application software according to established regulations. - Carried out maintenance tasks for computer networks and communication equipment as per operational documentation. - Timely replenished spare parts and consumables for the IT infrastructure. - Maintained accurate records in a logbook of maintenance activities and consumable needs

Responsibilities: - Maintained computer networks and communication equipment to ensure smooth functioning. - Supported system software and application software according to established regulations. - Carried out maintenance tasks for computer networks and communication equipment as per operational documentation. - Timely replenished spare parts and consumables for the IT infrastructure. - Maintained accurate records in a logbook of maintenance activities and consumable needs

Responsibilities: - Managed internal network operations, including network support and server maintenance. - Provided troubleshooting and network administration. - Assisted in solving complex helpdesk tasks, ensuring smooth IT operations. - Analyzed system requirements, identified areas for improvement, and designed solutions to enhance overall system performance. - Collaborated with stakeholders to gather feedback and requirements for system enhancements. - Developed and maintained documentation related to system configurations, processes, and procedures. - Conducted regular assessments of system functionality and performance to identify potential issues and recommend optimizations. Results: - Improved network stability, reducing downtime by 100%. - Enhanced server performance, increasing efficiency by 30%. - Implemented system enhancements based on stakeholder feedback, resulting in improved user satisfaction and productivity. - Streamlined troubleshooting processes, reducing resolution time for helpdesk tickets by 25%.

Responsibilities: - Collaborated within a 6-person project team to seamlessly migrate from System X to NGN infrastructure across St. Vincent. - Led initiatives to ensure the resilience and optimal performance of the network post-installation. Diagnosed and rectified intricate network discrepancies arising from the implementation of the new system

Responsibilities: - Engaged in projects investigating various infractions using data mining and computer forensic techniques, via sql and ocr reading. - Retrieved FTP client data (emails, personal files) and analyzed terabytes of data per client specifications. - Gathered and assessed electronic evidence, provided project support, and managed database operations