Management direction operating efficiency: -development of KPI's for key processes of Back-office; -calculation of the index of growth efficiency; -monitoring the effectiveness of processes, development of plans to improve efficiency, control of execution of the plan; -development of analysis and presentation of the results of the last period for TOP-managers of the Bank. Maintenance of the project to implement the best practices of quality management processes: -introduction of principles of organization of the working space of the system «5S»; -project-based methodology Lean Six Sigma «Optimization of production and the process of sending credit cards as a project manager; -methodological support eight projects on the basis of the methodology of Lean Six Sigma as a consultant; -organization of the program "GEMBA" (a tool to develop new proposals to improve the action of its own business processes to improve the performance of other participants in the process); -development and implementation of the concept of the Stock Exchange of ideas (aimed at improving business processes and replicate best practices in the branch network). Management of budgeting (cost management): -planning and budgeting for the future; -monitoring of budget execution; -development proposals to improve the processes of budgeting and controlling spending money.

-internal control of the Fund; -interaction with the State Authorities; -updating the internal regulations of the Fund; -methodological support and advice to employees of the Fund.

Project activities (customer project Khanty-Mansiysk Bank): The "Organizational Design." Developed a process map of the Bank's established high-level KPI's on a low level of decomposition and the method of monitoring the success of their performance for the business units. We describe key positions and ranked the Bank (100 posts) developed a matrix job hierarchy, making recommendations on the need to optimize the number of employees.

Project activities: 1.The "Cost reduction". Developed a map of business processes for granting loans nat. individuals, secondary sales, after-sales customer service, etc., provide recommendations for optimization and business requirements for revision of the Bank AS. 2.The project «Co-Brand Alfa-Bank - Countdown». The concept of the project and the methodological part of the escort business process, business requirements are formulated to enhance system functionality and TK to adjust the ABS; 3.The project «Up-sell» (secondary sale of credit products to customers of retail business). Developed and implemented organizational and administrative documents for the implementation of the project, stated the criteria for selecting the target audience, held an analyst with the calculation results of the introduction of the economic effect of the implementation. Office of Retail Operations, Department of Credit Operations Senior Specialist Ongoing work: Maintenance-lending operations Bank clients (modify contracts, termination, closing accounts, debit balances); -advising the front office staff for customer service; -generate reports on credit agreements for external bodies.