- writing articles in Confluence for the 1st support line; - work with Postman (http) and basic SQL queries to databases; - interaction with developers and the first line of support (Jira); – Analysis of software logs (Grafana/logql), escalation of incidents against developers (jira); - incident management and Errors analysis; – Writing articles to the knowledge base (Confluence); – Monitoring the Grafana/Zabbix infrastructure; – Smoke testing of new functionality (PSI); – Working with databases (Postgresql);

Monitoring and support of the e-commerce mobile application and website auchan.ru; Troubleshooting and Solving customer requests in Service Desk system; Responding to service inactivity and monitoring of IT systems: Zabbix, New relic etc.; Maintaining instructions on typical user requests and knowledge base in Atlassian Confluence; Analysis of the causes of incidents and identification of problems; Active interaction and communication with external and internal clients and team; Setting tasks and incidents in Jira to contractors (QA and developers) to solve them; Mentoring and training of new employees;

Project to support users of PlayStation game consoles: - communicate and assist customers from EMEA regions in questions regarding our product and services (via email, chats and incoming phone calls); __________________________________________________ - accounts, simple network settings, solving any questions about using any functions of the PlayStation Network and gaming consoles; __________________________________________________ - access priorities and deadlines for resolving the issue; __________________________________________________ - software support: installation, recovery, consultancy; __________________________________________________ - training new employees; __________________________________________________ - experience in Atlassian Confluence (knowledge base), RightNow CRM and Sony OEM CRM; __________________________________________________ - experience of working in conditions of high load and information uncertainty.

Sales assistant: Meets with customers in a sales environment to drive product sales and knowledge. __________________________________________________ Demonstrates advanced products knowledge. __________________________________________________ Adheres to any and all company policies and procedures. __________________________________________________ Makes sales appointments with clients. __________________________________________________ Teams with other employees to make sure that the product is available and shoppable in stores. __________________________________________________ Generates new leads by meeting with consumers. __________________________________________________ Follows up with any clients to make sure that they are satisfied with the product. __________________________________________________ Assembles any and all product displays in a given market. __________________________________________________ Teaches other sales consultants on how to make sales to potential consumers. __________________________________________________ Discovers target markets and advantages of other companies. __________________________________________________ Demonstrates advanced sales knowledge. __________________________________________________ Always looks for new ways to make products attractive to customers.