• Daily operations & maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes • Promptly implement all interconnects and service requests with partners • Enterprise integrations and issues resolution • Implement software upgrades, patch installations and expansion activities on all CS core network nodes. • Support NOC/Field operations teams in all CS core related escalations. • Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR • Regularly review B number analysis table across all CS core systems. • Ensure all change requests are implemented timely and accurately by Vendor. • Carry out quarterly backup and restore tests on all CS core network elements. • Recommend and implement strict measures to control fraudulent activities on enterprise trunks.

• Alarm Monitoring on MSOFTX3000, UMG8900, IGWB and U2000 • Problem Identification, Escalation and Resolution • Resolution of subscribers’ issues that concerns both local and international calls • Monitoring of KPIs of POIs (CSR, ASR, Seizure traffic) and rerouting of traffic if and when needed • Troubleshooting alarms escalated from the Surveillance team • Write and loading of scripts for new site integration (2G/3G) • Performance checks of POIs (local and International) • Network fault escalations to Partners and checks with OSN, Datacom and VAS teams • Resolution of enterprise complains as regards inbound and outbound calls • Daily, Weekly, Monthly and Quarterly Report on CS Core performance and activities • Efficiently handle Customer’s (9mobile) complaints and issues to customer’s satisfaction • Call quality tests on local and international POIs • CDR pull for RA team, billing tests, etc

• Alarm Monitoring on MSOFTX3000, UMG8900, IGWB and U2000 • Problem Identification, Escalation and Resolution • Performance checks of all Customer’s (Etisalat) local and international trunks. • First Level Troubleshooting • Monitor KPIs e.g ASR, CSR, TC abort... • Efficiently handle Customer’s (Etisalat) complaints and issues to customer’s satisfaction

- Assisted the company’s ICT Operations Department in general ICT support. - Running ICT helpdesk. - Conducted general system maintenance. - Assisted in carrying out server monitoring and backup. - Assisted with computer networking.