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Male, 35 years, born on 1 June 1990

Moscow, metro station Kolomenskaya, not willing to relocate, prepared for business trips

Sales Manager/Sales Executive/Project Manager

2 000  in hand

Specializations:
  • Sales manager, account manager

Employment type: full time

Work experience 9 years 6 months

April 2019August 2020
1 year 5 months

Moscow, www.emirates.com

Senior Sales Assistant
Duties: • Handle trade and direct enquiries for Emirates net fare contract holders by actioning their requests in line with contractual requirements delivering high standard of service to clients. • Make all necessary arrangements for client familiarisation trips, action staff AD tickets for all contract holders via E-IRA system. • Distribute and log all event tickets as and when required and assist Sales Executives with preparation of visual material for travel trade events and fairs. • Prepare and distribute Sales Agency Agreement or Contract Letter for new Seat Only, IT or Corporate Agents, update SharePoint and generate reports from eSMASH and salesforce.com as required. • Draft response letters to general commercial correspondence, redirect correspondence to relevant departments or sales sections where appropriate. • Obtain approval, keep records and provide stats for ad hoc fare amendments and ad hoc conditions of travel amendments, e.g. excess baggage, ticket/fare validity, change of class, switch sale. • Work as link between the sales force and the sales support team to develop and implement strategies and action plans to grow and support sales revenue targets. • Handle various administrative sales-related tasks such as the preparation of sales calls, set-up and handling of customer contracts, customer telephone support, etc. • Produce commercial reports using Emirates Group’s systems as and when required. • Monitor performance of customer accounts, segments and channels, mix and destinations and reporting on deviations using EK business intelligence data and reports in order to keep track of sales targets. • Focus support for TMCs and Key Agency Accounts that underpin our Global and local Commercial Agreements which help drive our high yield business. Assist Key Account Manager and corporate sales with updating and monitoring corporate agreements. • Drafting and sending B2B trade newsletters in line with brand standards for RU market. • Back-up of E-Commerce manager on B2C emails and www.emirates.com content updates with local special offers and new products in cooperation with DCU, Corporate Communications and E-Commerce teams. • Verification and release of translations of EOL global updates. • Quality checks of creative materials and grant approvals on behalf of the station. • Development of copies and arrangement of production of POS materials required for the market. • Coordination of onsite branding and preparation of quality content for trade, consumer and media events.
November 2018April 2019
6 months

Moscow, www.aviareps.com

Public Services... Show more

Sales Executive
• Conducting efficient and proactive sales of company products. • Monitoring the market on regular basis and maintaining up-to-date information (competitor’s activities, trends, important changes in Russian & CIS Air Transportation Industry, industry KPI, etc.). • Statistics and benchmarking preparation. • Presentation, seminars, proposals and RFP responses preparation and conducting, client events organization. • Participation in Air Transportation Industry exhibitions and professional conferences on behalf of company clients. • Maintaining contact with customers in the market area. • Establishing contact with key decision makers of Russian and CIS airlines. • Contacting and assisting travel trade to inform about all changes related to clients via regular sales-calls, phone calls, webinars and newsletters. • Providing timely performance reporting. • Conducting market research, including visits to existing and potential company clients.
May 2016November 2018
2 years 7 months

Moscow, www.aviareps.com

Public Services... Show more

Sales Support Specialist
• Agent support in solving operational issues. • Support in requesting special fares and coordination with the customers. • Handling seat allotments on seasonal basis (gathers information from the TO’s; requests seats; coordinates with Sales Manager; preparation seat allotments contracts and sending them for signature). • Handling some of BSP matters (authorization of the agents, disputed ADMs, involuntary refund applications, exceptional refund applications in coordination with airline). • Statistics and benchmarking preparation. • Handling of special tickets requests (AD, ID tickets, diplomat tickets etc.).
July 2015March 2016
9 months
Трансаэро, Авиакомпания

Moscow, www.transaero.ru

Transportation, Logistics, Warehousing, International Logistics... Show more

TKNE-group specialist of DCS Department
• Control of changing the status of the coupons of electronic tickets and EMD’S in regular and error situations.
April 2014July 2015
1 year 4 months
Трансаэро, Авиакомпания

Moscow, www.transaero.ru

Transportation, Logistics, Warehousing, International Logistics... Show more

Head of sales-office “Vnukovo” of Commercial Department
• Organization of ticket-sales and reservations. • Organization and coordination of the work of subordinate employees. • Solution of conflicts situations with passengers.
September 2012April 2014
1 year 8 months
Трансаэро, Авиакомпания

Moscow, www.transaero.ru

Transportation, Logistics, Warehousing, International Logistics... Show more

Sales and customer service-agent of Commercial Department
• Making reservations and tickets selling. • Customer service. • Corporate sales (working with tour operators and travel agents).
February 2011September 2012
1 year 8 months
Трансаэро, Авиакомпания

Moscow, www.transaero.ru

Transportation, Logistics, Warehousing, International Logistics... Show more

Call-center agent of Service Department
• Making reservations. • Informing passengers about rules of buying tickets, classes of service on plane, baggage, schedule changes and special offers. • Customer service.

Skills

Skill proficiency levels
Customer Service
Sales Management
Reservation systems
Sales Skills
Driving Licence B
Supervisor skills
Advanced English
Advanced German
MS Office
Experience in airports
Customer Relationship Management
B2C Marketing
B2B Продажи
B2C продажи
B2B Marketing

Driving experience

Own car

Driver's license category B

About me

Accomplishments: 1) GOVERNMENT COMMERCIAL CORPORATION EMIRETES: • Was hired for the position after passing the first interview. • Presented his own report on the analysis of sales data of agents in BSP, which is used by colleagues from the sales department. • Presented own created report on the analysis of sales data of sales executives with the identification of the share of sales of each representative in accordance with market segmentation and comparison with the annual targets. • Established and systematized data for the portal of the sales department. • Developed and prepared profitable commercial offers for key clients. • Collected sales data of key agents in the market, on the basis of which analytics were made and a conclusion was presented on potential growth in sales of agents for auditors of the head office of the airline. Auditors approved all data received. 2) AVIAREPS AG: • The client-airline TAP Air Portugal showed for 16 months in a row significant profitability compared with a similar period in previous years. • The client-airline Xiamen Airlines for 2 months showed amazing profitability, comparable to the total profitability for 18 months. • Have established and maintained excellent relations with General Manager of Tap Air Portugal in Russia. • Conducting regular productive meetings and presentations for agent companies, after which sales of client companies increased. • Participated in business trips and fam-trips. • Successful studying in the shortest possible time of technology work in the programs with special tools for the aviation business. 3) Transaero Airlines: • Often confirmed with honors certification of working in ticketing systems and foreign language knowledge. • After transfer to Commercial Department started to work in airport sales-office a month later after ending of probation. • Quickly created a constructive and effective work of sales-office with the airport services of the airline. • The staff of the sales-office "Vnukovo" had a reputation as the most cohesive and organized throughout the Commercial Department. • Took part in the writing of many technologies, job descriptions and procedures. • Participated in the business trip in the cities of Far East. • The interview for Head of sales-office “Vnukovo” position was conducted personally by CEO Pleshakov A.P. 4) General: • Often confirmed with honors certification of working in ticketing systems and foreign language knowledge. • Always positively resolved conflicts with passengers • Repeatedly received positive feedback from colleagues. . Personal strengths: Communicative, active, purposeful, responsible, observant, fast-learning, creative, stress-resistant, no bad habits, the presence of driver's license category B;

Higher education

2011
Higher education
Faculty of Management, Organization management
2010
Higher education
University of Applied Sciences Upper Austria
Faculty of Internationales Logistik-Management

Languages

Russian — Native

English — C1 — Advanced

German — C1 — Advanced

Professional development, courses

2013
Amadeus reservation system
OJSC Transaero Airlines
2011
Gabriel reservation system
OJSC Transaero Airlines

Tests, examinations

2018
Tap Air Portugal
Tap Air Portugal, CRM Salesforce
2018
Ernst & Young
Ernst & Young, Effective Manager
2018
Ernst & Young
Ernst & Young, Public Presentations
2018
Semin Group
Semin Group, Attractive Sales Model
2017
Tap Air Portugal
Tap Air Portugal, GDS Amadeus
2011
Transaero Airlines
Transaero Airlines, Gabriel (SITA) reservation ticketing system

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter