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Female, 31 year, born on 10 July 1994

Moscow, willing to relocate, prepared for business trips

Guest Relations Manager, Restaurant Manager

2 000 $ in hand

Specializations:
  • Administrator
  • Other
  • Restaurant manager

Employment type: full time, project work/one-time assignment

Work experience 10 years 2 months

June 2024September 2024
4 months
Sea and Garden Restaurant. Anapa, Russia

www.instagram.com/seagardenrest/

Assistant to Restaurant Manager
Assisted in daily restaurant operations, ensuring smooth workflow. Managed reservations, customer inquiries, and complaints. Coordinated staff schedules and shift planning. Supervised service quality and adherence to restaurant standards. Assisted in inventory control and supplier communication. Handled administrative tasks, including reports and documentation. Supported marketing initiatives and event organization. Ensured compliance with health and safety regulations. Reason of dismissal : seasonal work
November 2019June 2024
4 years 8 months
Freelance / Individual Practice
English and German Tutor Online. Moscow, Dubai
Designed and conducted engaging language lessons for students of various levels. Students with the range of to 55 years old. Prepared students for IELTS, TOEFL and Göthe Zertifikat. Created customized learning plans based on individual needs and goals. Provided interactive exercises to improve speaking, writing, listening, and reading skills. Prepared students for exams, interviews, business communication and moving abroad. Used digital tools and resources to enhance the learning experience. Assessed progress and provided constructive feedback. Maintained a supportive and motivating learning environment.
April 2018November 2019
1 year 8 months
Alean Family Resort & Spa Doville 5*. Anapa, Russia

dovilleresort.ru/

Guest Relations Manager
Dealt with check-ins and check-outs of VIP guests. Resolved conflicts and unexpected situations. Managed reviews on all possible social medai and websites. Ensured top-tier guest experience by providing personalized service. Handled VIP arrivals, special requests, and complaint resolution. Managed guest feedback to improve service quality. Coordinated with all hotel departments to meet guest needs. Organized events and exclusive experiences for guests. Trained and supervised front desk and concierge teams. Maintained high standards of hospitality and brand reputation. Reason of dismissal : Covid.
January 2018March 2018
3 months
International Law Firm Levant & Co. Moscow, Russia
Assistant to the President of Law Firm
Managed executive’s schedule, meetings, and travel arrangements. Handled confidential documents and correspondence. Coordinated communication between clients, partners, and legal teams. Assisted in drafting and proofreading legal documents. Organized and maintained files, contracts, and case materials. Tranlsated meetings and documents from Russian into English. Oversaw office operations and administrative tasks. Conducted research and prepared reports for legal proceedings. Supported office. Reason of dismissal: moved to home town due to family reasons.
September 2017January 2018
5 months
LingvoService. Moscow, Russia

www.lingvoservice.ru/

English and German Translator
Translated legal, technical, and business documents with accuracy. Ensured linguistic and cultural adaptation of texts. Proofread and edited translations for clarity and consistency. Managed multiple projects under tight deadlines. Communicated with clients to clarify requirements and terminology. Used CAT tools and other software to enhance efficiency. Maintained confidentiality and adhered to industry standards. Reason of dismissal : was offered more interesting position.
March 2014February 2017
3 years
Language School "Language Time" . Krasnodar, Russia
English Tutor
Conducted group and individual lessons for students of various levels. Developed interactive lesson plans and teaching materials. Focused on speaking, grammar, writing, and listening skills. Assessed progress and provided personalized feedback. Created an engaging and motivating learning environment. Used modern teaching methods and digital tools to enhance lessons.
February 2014June 2016
2 years 5 months
Deula-Nienburg Gmbh, Nienburg, Germany. NCB Interpol Branch for Krasnodarsky Krai Department of Internal Affairs, Krasnodar, Russia. Olympic Games 2014 Sochi, Russia

www.deula-nienburg.de

Intern English and German Translator, Volunteer
Translated orally and in written forms different types of dicumentations as well as meetings. Assisted in different types of assignments.

Skills

Skill proficiency levels
Advanced level
Business English
Negotiation skills
Conflict management
Administrative Support
Customer Experience
Driving Licence B
Office Administration
Hospitality
Organization Skills
Analytical skills
Learning & Development
Team management
Sales Skills
Teamleading
Customer Service
Time management

Driving experience

Driver's license category B

About me

For the last year have travelled and fulfilled my dreams. Now fully restored and ready to work passionately and diligently. Ready to relocate.

Higher education

2017
Higher education
Kuban State University
Faculty of Romance and Germanic Philology, Theory of Translation, Linquistics

Languages

Russian — Native

English — C2 — Proficiency

German — C1 — Advanced

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Up to one hour