Work experience: • Participation in the development of automation and optimization of work processes. • Participation in the development of customer service. • Formulation of business requirements for the implementation of functionality in IT solutions and automation/robotization of operations. • Organization of work with key export clients (international companies) and domestic market clients – contract negotiation and approval, order processing and full support. Managed over 10 clients simultaneously per month, including major companies such as Ternium, Arcelik, Vestel, Whirlpool, etc. • Building long-term mutually beneficial relationships with clients, conducting daily business communication in Russian and English. • Placing orders for production, monitoring timelines and production progress, preparing and controlling shipping plans and delivery terms. • Monitoring specifications, contracts, and other documents necessary for client interaction, ensuring compliance with contractual obligations. • Organizing and optimizing delivery options for products to clients. • Preparing export documentation and maintaining reporting. • Understanding the process of preparing documentation for export supplies. • Establishing effective communication with employees of related departments (sales, production, accounting, logistics, etc.). Achievements: • Actively participated as a key user in large-scale projects for process optimization and recommended effective solutions - Logistic center, material planning system, remote warehouses. • Electronic certificates. • Tested new automated shipping schemes for products to consumers. • Practiced updated calendar planning processes. • Unified reporting for restricted shipments in the Sales Division. • Participated in the development of a standard contract with the Trader. • Transitioned to printed specification forms. • Developed a new scheme for order release approval for the Trader. • Inventory accounting for remote warehouse and Logistics Center by streams. • Export shipments from remote warehouse under contracts with Traders. • Created a new report in SAP based on reports from MPS and subsequently generated an Excel report on production status and order fulfillment.