helping clients and partners to handle requests related to hotel bookings and transfers; communication with hotels and suppliers; recording information in the CRM system

JA Enchanted Island Resort- * Airport Representative ------- * Arrangements car and boat movements. Coordinating with Travel Agencies and DMCs regarding reservation and transfers on daily basis. * Being a Brand Hotel Champion of GHA, Discovery Loyalty Program providing knowledge and a special service for members * Offering and providing of organizations the excursions , private tours

* Responsible for managing guests and front office operations * To ensure that all guests are have been escorted properly and they have been directed to requested rooms after completion of check-in procedures * Participating in lobby and housekeeping operations and hotel amenities such a concierge ,spa . * Assisting the associates to improve the service and resolve the guests complaints

Daily Check-In/Check-Out procedures * Room controller tasks * Handling guest's complaints * Supporting Guest Service Manager on various tasks and attending the briefings with GM

GSA at Executive Club Lounge ------- * To provide individual ,warm and friendly attention to all Club guests upon arrival and assist them during their stay * To process accurately check-in and check -out for all guest and proper handling of their accounts * To speak to the guests and ensure that they are happy and satisfied with us. Take some feedback and obtain comments; refer to our hotel and the Club lounge Facilities * To be involved in F&B operations, such as clean-up after the guests; set up the lounge for breakfast and cocktails. ``Vesta - tour''-Travel Agency-Smolensk, Russia

``Vesta - tour''-Travel Agency-------- * To greet all clients and show them friendliness throughout their visit or call * To research and advice clients on travel destinations, satisfy their needs and requests according to the trip * To check availability of the chosen holiday by system or through the phone * To give full information about the trip and provide brochures as well * To inform and collect documents which are required * To get and process the payment * To update reports and check prices ,offers from different tour operators * To take daily feedbacks from the clients