- Recruitment - internal recruitment of passive candidates, an arrangement of meetings and communication with candidates - Experience of quantitative and qualitative data analysis in SPSS - Providing support to acting Shift Manager in regard to employee handling, training, and motivation - low turnover inside of the shift, effective teamwork with high performance in the span of Deputy Shift Manager activity of 2 years - Employee relations management, effective resolution of disputes and conflicts inside of the shift/between the shifts, as a result, smooth communication and cooperation with other shifts, 2 out of 4 shift members were awarded as best workers of the Department - Participation in the development of regulatory documents for cooperation with airlines, accomplishments - developing instructions for service provision for Air Serbia and Mahan Air; as a result, optimization and improvement of work processes - OnBoarding management, as a result, 5 trainees onboarded effectively, 1 out of 5 was promoted to the position of Deputy Shift Manager - Formation of internal personnel reserve, recruitment recommendations to the Airline Department, as a result, an all-time accessible reserve of 3-4 employees for opening positions in the Department

- Client services, customs & dangerous goods regulations consultations - Passports & visas entry documentation control - Working under pressure & strict time limits