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Был более двух недель назад

Мужчина, 43 года, родился 27 октября 1982

Москва, м. Выхино, готов к переезду, готов к командировкам

Projects manager (Operations, IT, Business ), project programs and org. structures, System analyst

225 000  на руки

Специализации:
  • Аналитик
  • Менеджер продукта
  • Руководитель проектов

Тип занятости: полная занятость, частичная занятость, проектная работа/разовое задание

Опыт работы 25 лет 4 месяца

Февраль 2021по настоящее время
5 лет 4 месяца
“Laval” OJSC
Project manager
Organizational profile: Software vendor, Medical software for Moscow government Healthcare department Project • Managing of the project of x-ray data storage platform - Project administration, settings of goals and tasks, control of timeline, implementation and results, - Development of a new data storage system with an application and interfaces for interactions with the data. • Management of project team – 15 employees in matrix subordination: - Analytics, - Designers, - Back development, - Front development, - Infrastructure, - Support, - Service engineers • Preparing of operational, legal, contract and technical documentation for the project. • Formalization and optimization of operational processes in responsibility area, streamlining of keeping and enhancing clarity of project documentation. Knowledge base in confluence, completely documented platform. • During the work in the company got three promotions, several pay raises, bonuses and thanks from the management. Operations • Development of new functionalities of the platform: analysis and preparing of concepts, technical solutions, business and functional requirements, technical requirements. Planning, organization of works, implementation supervision – to results. Testing. • Monitoring, incidents registration and resolution. Users support: 1st, 2nd and 3rd lines. • Interactions with the Customer on IT-part. Resolution of organizational, technological and operational matters. • Organization of meetings, meetings minutes. • Knowledge base. • Works and payments control. Related paperwork and reporting. Key results • Streamlining of tasks settings, processes, reporting and communication. Reduction of daily status meetings duration from 1,5-2 hours to 20-30 minutes. • Enhancement of interactions with the Customer, external reporting and communication. Reduction of weekly status meetings duration from 1-1,5 hours to 30-45 minutes.
Апрель 2017по настоящее время
9 лет 2 месяца
Project group, Start-up, Participation in IT and business projects, projects on management consulting and business processes audit

Москва

Информационные технологии, системная интеграция, интернет... Показать еще

Projects manager, Consultant
Audit of the existing operational models of businesses, projects and organizations: • Technical: IT, IT-security, infrastructure, communication channels, ERP- /CRM-systems; • Administrative and organizational: business-processes, org.structures, etc.; • Consulting on operational and psychological personnel aspects, Learning. Implementation of new functionality of IT-systems: • Implementation, description and regulations of an operational model; • Business- and functional requirements for ERP-/ CRM- systems in scope of operational model. (Bitrix, 1C, in-house systems of a customer). • Testing, acceptance, operations phase. Interactions with the City Public chamber (Zhukovsky) on working projects: • Expert of the City Public chamber, • Implementation of analytical researches and reports in areas of: urban planning and architecture, apartments block management, capital repairs, streets and courts improvements, landscape gardening, healthcare, saving of cultural and historical heritage; • Control of contractors; • Consulting, trainings, advisory and support: Analytics, IT, Operations, Legal; • Interactions with the city Administration.
Июль 2016Март 2017
9 месяцев
ArcelorMittal

Кривой Рог, www.arcelormittal.com.ua/

Металлургия, металлообработка... Показать еще

Projects and Programs manager
Project of System model design of operational (business-) processes and operational analysis of the Enterprise, HR • Design, description and regulations of the universal principles, system model and methodology of description, keeping and changes updating of the enterprise operational processes. Design of the optimal model of the operational processes. Modern world-class standards ARIS, TOGAF, BPM and industrial sector standards. - Describing the processes “as is” and “to be”. - Performance indicators in the processes model. - Systematization and consolidation of the stored data (charts, job descriptions, specifications, orders, etc.). • Design, description and regulations of the universal principles, system model and methodology of description, keeping and changes updating of the enterprise organizational structure. - Optimal model of the organizational structure. - Employees functional analysis. α and β (operational, maintenance, support and management) divisions and roles. - Flat organizational structure with clear, comprehensible, and transparent key performance indicators (KPIs) for the employees. - Assessment of FTE number and staffing. - Improving the planning efficiency and works organization. Efficient load and possible quick re-allocation of employees • Technical solution design in the enterprise IT systems. ARIS, SAP. • Project management - Project team, - Project materials keeping schema, - Internal communication, • Changes planning (roadmap). Business trainer • Trainings for the employees (Project management, Management, Psychology and others) • Learning materials base.
Сентябрь 2013Июнь 2016
2 года 10 месяцев
Projects manager, Consultant

Москва

Услуги для бизнеса... Показать еще

Projects manager, Consultant
Participation in IT and business projects, projects on management consulting and business processes audit • Preparing of concept for five years of technological, operational and analytical development of the organization. (Payment cobrand VIP cards). • Technical, administrative and organizational audit of projects and companies (including “Tekhnosila”) ; • IT audit, IT security audit; • Consulting on operational and psychological personnel aspects. • Learning in Learning center of a consulting company, Moscow. Technical support of the center. IT audit and optimization. Organized file storage service for keeping and sharing of learning materials.
Ноябрь 2012Июль 2013
9 месяцев
“ MTS-bank ” OJSC, federal level loyalty program “MTS Bonus”

Москва, www.mtsbank.ru

Финансовый сектор... Показать еще

Project manager (Senior specialist), Department of business-processes
• Project management of loyalty program development at the side of Business, full scope: development strategy, operational technological, financial and legal parts. Planning, organizing of works, supervision, results. • Division of responsibility areas of MTS (Telecom) and MTS Bank, creation of duplicating informational system at the side of the Bank. • Project team management: - business-analyst from IT side; - software developer (integration with the Bank systems); - specialist on integration of business processes; - loyalty platform vendor; - manager of “MTS Bonus” program and specialists from the side of MTS; - Project team from MTS sales offices (Russian Telephone Company). • The concept of the loyalty program, consulting on loyalty topics. • Development of detailed business requirements, functional requirements to loyalty platform, acceptance of technical requirements. • Legal and Finance schemes. Tendering and contracts with Loyalty software vendor. • Operational scheme. Development of the operational processes and methodology, solving tasks of the Business. • Integration of the loyalty program with the Bank systems and the Partners (MTS, Russian Telephone Company and other). • Coordination and interactions with the Partners, contractual foundation. • Cooperation and coordination inside the department and with the other Bank departments (operations, business, technologies, call-centre and other). • Works and payments control. Related paperwork and reporting. Key results • Successful, fast and effective (6 months) project coordination from start to launch phase - “Automated informational system “Loyalty” (federal level program “MTS Bonus”). The project was successfully implemented later. • Prepared full documents package for the project start phase: business requirements, architecture and operational model, complex project plan (Bank, Loyalty platform supplier, Partners). • Methodology and departments interactions processes developed. • Prepared and signed contracts with the Platform vendor and the Partners.
Декабрь 2010Ноябрь 2012
2 года
“ Russian Standard Bank ” CJSC, federal level loyalty program “RSB+”

Москва, www.rsb.ru

Финансовый сектор... Показать еще

Project manager, Acquiring (retail banking) department
• Management of the federal level projects program "Loyalty programs at the basis of RSB+ system": implementation of hardware and software loyalty platform for retail banking customers (corporate). The platform costs – approximately 1 mln of euros. • Up to 200 of employees in functional subordination - operations department; IT (project managers, analysts, developers of automated reports, technical support); - call-centers; - sales managers, account managers; - marketing (advertising, on-line communications with customers); - offices and branches staff; - service engineers; - project managers and specialists from Vendors (French company - loyalty, Inpas, Lanter). • Projects program includes: - integration project on implementation of a loyalty platform in the Bank; - specifications on interactions with the Partners; - Program concept: legal, finance and operations schemes; - marketing strategy; - scripts and operational part for the call-centre and sales; - maintenance, internal support (call-centre , IT); - purchase and implementation of hardware and software parts: severs, DB, DBMS and other. • Integration of the platform with the Bank systems (including preparing of business and functional requirements to the Bank systems, development, approving and implementation control). • Tasks definition, coordination and cooperation with the loyalty system vendor (France) in English. Improvements, tests, program launch. • Coordination and cooperation with retail banking Partners on integration in terms of the Project • CRM loyalty platform management and configuration. • Loyalty campaigns and rewards management. Consulting on loyalty topics. • Loyalty program concept: Finance and Operations schemas. Development and agreement of the operational processes and the methodology, solving tasks of the Business. • Legal scheme: preparing of agreements with retail banking Partners (clients) and the loyalty system vendor; • IT personnel placement. • Works and payments control. Related paperwork and reporting. Key results • Successful realization of the Loyalty platform implementation project – the project gone to operations phase. Accelerated the project to 4 months. • Successful System migration from pilot to operational enterprise environment; • General methodology and processes prepared; • Merchants model agreement prepared and approved over the Bank; • Complex negotiations with the loyalty platform vendor completed. The bank position in terms of technical support and payments strengthened. (Economy up to 150 thousand euros per year). • Successful preparing of presentation reports for the Board of Directors (BoD); • Got a rise in pay, thanks and bonuses from the management during my work in the company.
Апрель 2006Ноябрь 2010
4 года 8 месяцев
“ Loyalty Partners Vostok ” LLC, “Malina” loyalty program

Москва, www.malina.ru

СМИ, маркетинг, реклама, BTL, PR, дизайн, продюсирование... Показать еще

Loyalty System group leader (head of the division) (IT department), IT projects manager
Partners: Rosinter Restaurants (Il Patio, Planeta Sushi), Raiffeisen-bank, Russian Standard Bank, 36.6 pharmacies, Ramstore/Citystore supermarkets, TNK-BP fuel stations, Formula Kino cinemas, Mostravel, Coral travel, Capital tour and others. Operations • Loyalty platform management (hardware and software platform, budget of $2 mln.). The platform includes the modules of Oracle DB, WebLogic, CRM, OLTP, OLAP, IVR, communication channels and other. • Group (of 10 employees) management and guidance: - IT-projects managers; - Database analysts and specialists (Oracle SQL); - Web-programmers (Perl, PHP, MySQL); - Monitoring and support engineers (including testing), 2nd line; - Responsible officers from integrators of hardware and software services. • Develop new functionalities for the loyalty platform: analysis and preparing of concepts, technical solutions, business and functional requirements, technical requirements. Planning, organization of works, implementation supervision – to results. Testing. Monitoring, incidents registration and resolution. Users support (2nd line and 3rd line). • Clients' segmentation, implementation of points issuance promotion rules (financial responsibility). • Analytics, work with the database, verifications with the Partners, marketing actions results analysis, development of automated reporting. • Establish and maintain contacts with partners’ and suppliers (vendors) of services and equipment (including overseas in English). • Processing of offers from suppliers and vendors, agreement preparing and acceptance. Preparing of purchase decisions. • Successful and effective negotiations with suppliers: Jet Infosystems, Epson, Comarch, Beeline. Getting of profitable conditions for the company, lowering of prices, discounts, securing of 100% obligations completion. • Interactions with the Partners on IT-part. Resolution of technical, operational and legal issues. • Employees training, knowledge base. • Works and payments control. Related paperwork and reporting. Projects • Managing of IT-projects portfolio on implementation and integration of the loyalty platform. • Main projects implemented (technical part): - Integration of the platform with IT-systems of the Partners: “Raiffaisen-bank Austria”, “Ille de beaute” perfumer’s chain, “UBC” ( “LeFutur”, “Bagatelle” brands) gifts shops chain, “Mone” beauty salons chain; - Integration of the platform with IT-systems of on-line reservation and payment: order of “Beeline” (“Vympelcom”) services, on-line travelling tours reservation with touristic companies of “Mostravel” and “Capital tour”, payment for tickets with bonuses in points of sales of “Formula Kino” cinemas chain. • Management of project teams – up to 10 employees: - IT Project managers; - Account managers; - Specialists of Marketing, Direct marketing; - Specialists of Finance; - Specialists of operations; - Analysts and database specialists (Oracle SQL); - Web-developers (Perl, PHP, MySQL); - 2nd line support specialists (including testing); - Responsible suppliers' and vendors' officers (system integrators). • Participation in the project of ERP-system implementation on the basis of Microsoft SharePoint (expert). • Preparing of operational, legal, finance and technical documentation for the projects: on-line tickets reservation for “Sky express”, offers coupons printing in points of sales of the Partners (the project has been successfully implemented later). Key results • Successful implementation of the line of integration IT-projects. • Formalized and optimized operational processes in responsibility area, streamlining of keeping and enhancing clarity of project and financial documentation. IT knowledge base, completely documented loyalty platform. • During the work in the company got three promotions, several pay raises, bonuses and thanks from the management.
Июнь 2003Апрель 2006
2 года 11 месяцев
“Sovintel” LLC, “Golden telecom” group of companies

Москва, www.goldentelecom.ru

Телекоммуникации, связь... Показать еще

Network management centre – Engineer (2nd line of support)
Organization profile: federal telecommunication network operator. • Work with respective telecommunications equipment: enterprise channeling and packet data transmission equipment. Fiber-optic, satellites, radio, copper lines, zonal phone stations/exchange (Moscow area), data-centre. Cisco, Nortel, ECI, Alcatel and others. • Contacts with representatives and technical specialists of the company’s clients and partners (including overseas in English): Bloomberg, BP, Moscow Exchange, Russia 's President Administration, TeliaSonera, AT&T, Telenor, "big three": MTS, Megaphone, Beeline and others. Resolution of complex and non-standard situations. • Monitoring and resolution of transport network incidents. • Supervision of implementation and results of cable repairs and service works. Key results • Combination of schedule work with the university (upper division course). • Quick mastering of huge park of equipment and skill of work with wide specter of the monitoring software (about ten names). • Independent mastering of Alcatel products line. Personal agreement with Alcatel learning centre about courses attendance, training of colleagues. Certificate. • Moved from agreement-based job to staff after 4 months of successful work.
Январь 2001Декабрь 2003
3 года
Earlier

Московская область

Earlier
• Electro-technics tutor in Zhukovsky Aviation Technical College (responsibility area of 60 students). • Engineer of technical services in "Sphera" (cable television operator in Zhukovsky city), head of crews. • Programmer of logical integrated schemas (operator) in Moscow Scientific-Research Institute "Agat". • Participation in student forums and conferences, scientific presentations. • Преподаватель электротехники в Жуковском авиационном техникуме им. В.А. Казакова. (зона ответственности • Preparing of learning technological laboratory stands and of learning materials.

Навыки

Уровни владения навыками
CRM
MS Visio
SQL
MS Project
Administration Management
Project management
Technical expertise
Operational management
Communication skills
Marketing
Psychological skills
Team management
Oracle Database
Business Process Management
Preparing Presentations
Data Analysis
Customers loyalty management
Budgeting
Business Analysis
Concept preparing
System Integration
System Analysis
Planning and Strategy
Effective negotiations
Organization Skills
Business Consulting
Analytical mind

Опыт вождения

Права категории B

Обо мне

Готов выслать по запросу полное резюме на русском языке. / Ready to send complete Russian CV on request. Location: Moscow Birth date: 27.10.2982 Languages: Russian – native, English - fluent Key competence areas • Successful implementation of the integration federal IT-projects (“Malina” loyalty program, “MTS Bonus”, “RSB+”). • Management of projects programs and portfolios, with budgets of $1 million and more. • Management of distributed project teams – up to 200 employees. Personnel placement. • Successful experience of work with foreign specialists, managers and counteragents from different countries: Poland, Germany, France, Great Britain, Australia, Japan, India, Czech republic, Turkey, Italia, Lebanon. • Ability to work either at the side of Business and of IT. Deep understanding of requirements of business customers and peculiarities of work with IT-specialists. • Evaluation of project risks, its timely prevention and minimization. • Working with federal level Russian and international companies: “MTS Bank”, “Russian Standard Bank”, “Malina” loyalty program, “Beeline” (“Vympelcom”), “Raiffeisen Bank”, “RosInter restaurants”, “Jet Infosystems”. • Operational processes management at the level of Operational Director. • Knowledge of Hardware and Software at the level of System architect / Technical director. • Full involvementю Availability at the basis of 24/7/365. Ready for irregular working hours. • Marketing: promotion in wide scopes of clients, targeting, preparing of actions, analysis of success, clients' behavior analysis. • Effective work with IT-solutions and services suppliers: costs reduction, discounts, securing of 100% obligations completion. Basic education • 2000, English advanced study specialized school, silver medal honors. Additional education • 2013-2015, University of practical psychology, Moscow, Management psychology, qualifications of "Psychologist-trainer" and "Psychologist-consultant". • 2012-2014, Trainings on speech mastership, management psychology, leadership and negotiations, Moscow. • 2011-2012, Trainings on management, project management, communications, “Russian Standard Bank”. • 2006-2012, English language courses, “Лоялти Партнерс Восток”, “Банк Русский стандарт”. • 2008, “Project manager“ complex set of courses, “Network academy” (“Lanit”), Moscow. • 2007, Oracle databases (database analysis) – “Fors”, Moscow. • 2005, CCNA (Cisco Certified Network Associate) – Cisco network academy, Moscow. Won trials for free education. • 2005, Microsoft “#2272: Implementation and support of Microsoft windows XP Professional“,“Softline“ training centre in Moscow state university. Won trials for free education. • 2002, 1C Accounting; • other courses. Additional information • Fluent English – speech and writing. Experience of simultaneous translation. Key areas: Business, Marketing, Technologies, informal communication. Graduated from English advanced study specialized school (silver medal honors) and number of courses. • Driving license of B-category (passenger car); • Ready to relocate and/or for business trips. International passport available. Experience of business trips abroad. Long-term assignment to regions/abroad is possible; • Employment: full-time/project, on basis of unlimited/unstandardized work-day. Flexiplace (remote work) is possible. • Availability 24/7/365 by phone, Skype, email. Ready to help with any issue to Management, Colleagues and Subordinates. In critical matters and major issues – coming to office at any time day/night/weekends/holidays. • Ready to learn. • Working with Software, Hardware and Infrastructure o Business platforms: CRM; Transactional (OLTP); Analytical (OLAP, BI); Enterprise management (ERP), IVR; o Project management: MS Project, SmartSheet and etc.; o Business-processes description: ARIS, BPM, MS Visio and etc.; o Presentations and reporting for management: MS Power point o Systems of project management, incidents registration and team work (Jira, Bugzilla, TroubleTickets, Remedy, Trello, Miro), knowledge bases with versioning (Confluence); o Databases Oracle (SQL) – level of analyst; o Reports design software (Crystal reports, iReport, Cognos); o Windows (administrator), Linux (user), Mac (user); o MS Office (Word, Excel, PowerPoint, Project, Outlook, Visio). Excellent skills of text formatting, Excel – formulas and pivot tables; o Computer and communications networks – administrator (routing, NAT, AD, VLANs, DNS, DHCP, etc.); o Experience of various software installations and settings (including server); o Experience of programming (Pascal, Object Pascal) and web-design (HTML). • High analytical skills. Wide horizons. Keep track of news, analyze situation. • Strong Result-oriented (planning – organization – execution and supervision – result) • Reliable – work with critical points of infrastructure. • Good at and like to work with documentation. • No bad habits. Reasonable lifestyle. • Recommendations from previous positions available by request and in LinkedIn: https://ru.linkedin.com/in/nkachnov

Высшее образование

2015
Высшее образование
University of practical psychology, Moscow
Management psychology, Consultant
2007
Высшее образование
Post-graduate PhD course (IT) - Information Transfer Problems Institute, Russian Academy of Science, Moscow
“System analysis, management and processing of information”, “Routing. Research of traffic in IP and SDH networks” – successful qualifying examinations
2006
Высшее образование
Faculty of “Automated telecommunications and computer science”, “Communication networks and systems”, “Fractal processes in telecommunications”, 2006, honors degree
2005
Высшее образование
Faculty of “Automated telecommunications and computer science”, “Telecommunications”, “Enterprise solution of Nokia monitoring system”, honors degree
2005
Высшее образование
Military officer course, Channeling communication equipment, lieutenant, honors degree
2002
Высшее образование
Zhukovsky Aviation Technical College
Specialty “Computer machines, facilities and nets”, System administrator, honors degree
2000
Высшее образование
English advanced study specialized school
English, Silver medal honors

Знание языков

Русский — Родной

Английский — C2 — В совершенстве

Гражданство, время в пути до работы

Гражданство: Россия

Разрешение на работу: Россия

Желательное время в пути до работы: Не более полутора часов