Maintaining contracts for ground handling of aircraft with more than 40 foreign airlines in accordance with corporate standards, working with accounts receivable, conducting business correspondence(including in English), working with claims and appeals. Conclusion and approval of ground service contracts in the IBM Lotus Notes document management system based On the IATA standard agreement (SGHA) in 2013 and 2018, experience in the SAP management system. Development and approval of Service Level agreements (SLA) with foreign airlines. Development of commercial offers, conclusion of marketing contracts, price lists for ground handling services, practical experience in negotiations to attract 8 new airlines to Sheremetyevo airport. Organisation and participation in the company's certification according to IATA ISAGO and IATA DAQCP standards, experience in development of regulatory documents. Organization and successful conduct of more than 20 ground service quality audits for Russian and foreign airlines at Sheremetyevo airport. Practical experience in preparing and conducting PowerPoint presentations in Russian and English

- Leading the process for handling of passengers and aircraft for transatlantic flights lasting more than 9 hours - Ensuring the safety of passengers and crew members in accordance with the requirements of the Transport Security Administration of the United States and Russian legislation -Team management: hiring, training, performance control, motivation, implementation of corporate culture -Manpower management, human resources management to perform daily schedule and irregular operation - Development and control of quality performance system based on company's KPI - Implementation of new IT products, promotion of mobile and cloud applications -Participation in international projects of Delta airline worldwide, training at the corporate University, sharing experience.Implemented project: -Introduction of intuitive system for check-in and boarding of passengers SNAPP (Single Network Application), a universal application that allowed to reduce the personal training period to 3 days instead of 3 weeks -The transition to a RFID tag technology allowing passengers to know the exact location of checked luggage using mobile application - As the head of an international group of volunteers, he participated in the global relocation of terminals at Los Angeles airport in May 2017, which allowed to reduce the time of taxiing aircrafts and fuel costs -As a member of the response team, supported the smooth operation of passenger services at Brussels airport, after the terrorist attacks there in March 2015 -In cooperation with Air France and KLM station management , IT project was implemented to reduce the number of transit passengers without visas to enter United States through airports of Paris and Amsterdam, which allowed for 6 months to 3 times reduce the cost of fines by the U.S. Immigration.

Core Responsibilities: • Performing check in, boarding, arrivals and ticketing procedures. • Ramp agent responsibilities include marshaling aircraft, proper documentation preparation for Russian customs, cabin service control, flight dispatching. • Issue boarding passes and reschedule in case of flight delays and/or cancellations • Operate airline specific reservation and ticketing software • Baggage service support, creating baggage claims and system baggage search Projects: • Opening Air operation to Kiev (Ukraine) • Opening Air operation to Capetown (South African Repablic) • Implementation of check-in system in Saipan island • Support of operaton in Tokio (Japan)

Core Responsibilities: • Ground Handling for Private Jets in Sheremetyevo airport • Visa and flight permission support • Control Fueling, Catering and Deicing