• Lead, restaffed, and trained a team of 2 direct and 3 dotted-line reports in three cities, ensuring effective and uninterrupted internal communications in the company; • managed 4 contractors engaged in production and delivery of the corporate newspaper. Conducted annual tenders, selecting best performing and cost-effective suppliers and ensuring smooth transitions; • introduced a user-friendly company yearly internal communications plan for scheduling and tracking all corporate internal communication activities; • ensured 100% staff awareness of the new global strategy via a comprehensive employee engagement campaign delivered simultaneously throughout the company. The locally developed visuals were highly commenced by the global head quarters; • justified the effectiveness of the corporate newspaper and won support of the trade marketing management team by conducting a survey among field force employees (zero budget, 1 month, 900 people in 200+ cities, 85% response rate, 60% top scores, insights for further development of the newspaper); • improved the information cascading mechanism by incorporating cascading sessions in the employee working meetings and distributing cascading packs on the same day with the town halls; • set up from scratch a new communication channel, General Manager’s Video Log, with quarterly updates broadcast in 20 key sales offices and available on the corporate Intranet, tailored to bandwidth in minor offices; • organised, also from scratch, Breakfast with General Manager, a monthly event for head office employees to meet the newly appointed company director and exchange opinions and aspirations; • was recognised and involved in major company events and employee engagement activities (national conferences, global management visits, internal PR campaigns, etc) as internal communications and corporate brand expert; • actively liaised with the global and regional communications team and ensured BAT Russia’s presence in global and regional internal communications landscape; • rectified records management in the communications department and passed global checkup with good scores.

• Ensured corporate publications alignment with the company strategy; • fully owned production and distribution of corporate publications (3,000 copies of magazine and newspaper per issue for 3,500 employees in 200+ cities, ad hoc brochures, leaflets, posters, etc.) and videos. Provided advice and assistance to print and video projects run by other functions within the company. Brought the company print and video archive in compliance with the corporate records management standards; • planned and managed corporate publications budget, ensured cost effectiveness by carefully selecting suppliers via annual tenders. Minimised newspaper delivery costs by joining the available deliveries of advertising materials and engaging partner company employees in minor geographies. Optimised production costs by regularly revising the number of copies printed to actual needs as reported by sales offices; • got the corporate magazine and newspaper registered at the Federal Agency for IT and Mass Communications in compliance with the federal law on mass media; • positioned corporate newspaper as a tool for spreading best practice around the company, with over 60% of the content submitted proactively by employees, including field force and factory staff; • introduced and promoted mechanism for gathering field force (20 regional offices) and factory (3 sites) employees’ feedback on corporate publications on a monthly basis. Used the findings for ongoing improvement of the newspaper and the magazine; • revised the concept of, and re-launched, the corporate magazine to better meet the audience’s needs as identified; • ensured consistent use of corporate brand throughout the company.

• Ensured internal communications alignment with the company strategy; • supported all key corporate initiatives (brand launches, office move, etc.) with custom-made employee engagement campaigns; • engaged key opinion leaders in regularly contributing news for Intranet and newspaper, thus promoting internal communications within the company, and increased the share of news submitted by employees to over 60%; • built effective production, distribution, and promotion processes for the newly launched internal newspaper (monthly full-colour A3 four-pager, 3,000 copies delivered to 200+cities and further spread to 600+ geographies); • liaised with global communications team and with other BAT companies to enrich content of the company internal communications and promote BAT Russia at the regional and global levels; • developed approach to corporate broadcasts on office TV screens, prepared weekly updates; • measured effectiveness of internal promo campaigns; gathered, processed, and acted upon, feedback on internal communications; • developed and updated internal communications and corporate publications policies and relevant procedures to ensure effective and consistent decision-making.

• Developed the newly launched Intranet into a key internal communications channel for some 1,000 users, created among office employees the culture of starting the day with a daily piece of corporate news; • positioned Intranet as a tool for spreading best practice and success stories around the company, with over 60% of the content submitted proactively by employees; • supported all key corporate initiatives with publications on Intranet; • executed proactive fact-finding within the company to sustain internal information flow, ensured daily news updates; • engaged with the global Internal Communications team to obtain information for local Intranet and to promote BAT Russia in corporate mass media; • implemented and maintained feedback mechanism on Intranet, acted upon the information submitted.

• Provided ongoing translation support to board of directors and corporate affairs department; • interpreted at corporate events for both internal and external stakeholders; • developed ‘in-house style’ policy on corporate namings; • contributed to the online ‘BAT Russia Dictionary’ of both industry and company specific terms and abbreviations.

• Translated project documentation; • interpreted at meetings.

• Taught English to 1st and 2d year students of Natural Sciences, Maths and Psychology faculties.