ITN provides tools and solutions for airlines, travel agencies and a network of independent travel agents that serve over a million happy customers. Our associates are the driving force of our business. We coach Agents in the latest sales techniques and teach them how to use the unique tools that make us leaders of the industry. It’s a great place to kickstart your professional life and we’re constantly working on turning talents into future leaders. Over 50% of people who start their professional life in sales or customer support have experienced growth. These agents are open, energetic and creative individuals. At ITN we provide a strong and stable environment in which real talent is appreciated and rewarded, enabling people to develop professional qualities and achieve great things. My workflow was embracing a few positions: Coach, Mentor, HR&PR manager for internal communications. Responsibilities: * Creating professional training programs for contractors of an international company ITN Corp. * Holding training with sales representatives with different experience levels. * Tracking and checking online-based platform for training, where trainees have to pass the review lessons and quizzes. * Mentorship program for low-performers for the future result improvement. * Creating a pleasant atmosphere in the office for existing agents and newcomers: events, contests, lotteries, presents for anniversaries and birthdays.

HRG – which is one of the world’s largest corporate travel and expense management companies. For more background information on HRG please visit www.hrgworldwide.com * Developing opportunities to market HRG in line with overall policy and strategy * Identifying, developing and communicating new products and services to meet corporate customer needs * Developing and maintain an effective and professional working relationship with suppliers * Management and delivery end-to-end project-based consulting assignments * Identifying and targeting potential customers from HRG customer base and elsewhere * Conducting sales meetings to identify customer requirements and making a valid and accurate assessment of the project brief * Preparing documents and pricing for client-specific projects and presenting for client approval * Understanding departmental workflow * Giving presentations both internally and externally when required * Providing written reports on performance when required to the clients or nominated representative Qualifications & Experience * High level of understanding of the corporate travel market from a supplier perspective would be an advantage, most importantly is an extensive knowledge of the business travel industry in general * Proven experience of airline procurement and hotel industry pricing/cycles/structures * Excellent understanding of customer requirements and expectations * Developed interpersonal skills with the confidence and ability to communicate effectively and professionally * Strong analytical skills * Excellent negotiation skills * Proven project management skills to a high level of competence * Time management and self management skills and demonstrable consistency in meeting agreed deadlines / time-frames * Self-sufficient to a high standard in understanding and use of MS Office, and in particular Word, Excel and PowerPoint * Proven ability to work on own initiative without the need for significant supervision

Worked as Online manager. * Setting the workflow of processing new orders from the online shop. * Supporting online chat platform and call-center in Russian, Romanian, English. * Resolving complaint cases. * Processing new orders and setting delivery process. Working with CRM and outsource delivery sources. * Reporting and consulting for optimization of the internal workflow. * Content management, uploading new products and updating the content on the web-store.