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Female, 32 years, born on 1 December 1993
Moscow, willing to relocate, prepared for business trips
Specialist with fluent English/ Ex Cabin Crew Qatar Airways
Specializations:
- Interpreter
Employment type: full time
Work experience 8 years 11 months
August 2020 — currently
5 years 9 months
Individul enterpreneur
Moscow
E-commerce manager
-Create and post product cards on marketplaces.
-Perform SEO optimization of cards.
-Resolve issues with the technical support of the marketplace.
-Plan and create deliveries to warehouses (loading deliveries to the personal account, maintaining document flow, monitoring the results of acceptance).
-Interact with customers (answering questions, reviews).
-Maintain a good rating of the product card on the marketplace.
-To regulate prices and discounts for goods, to ensure profitable participation in promotions.
-Monitoring of news and changes on marketplaces.
July 2019 — July 2020
1 year 1 month
Transportation, Logistics, Warehousing, International Logistics... Show more
Cabin Crew/Flight attendant/Stewardess
-Providing 5 stars service for customers
-Focus on both safety and customer care aspects
-Perform onboard and ground duties in a way to comply with the Company’s policies
-Manage in-flight duties and responsibilities
-Welcome passengers with a smile and help them during the flight
-Providing First Aid for passengers during the flight
(was trained)
-Act in accordance with the company`s values: dedication, inclusivity, positivity, integrity
-Be part of an aviation family and work in a multinational environment, team player
-Interaction with the flight crew, catering, and serving companies
-Professionally handling conflict and situations during the flight with a passengers
Experience of flying on different types of aircrafts
(Airbus 319,320,321,330,350-900,350-1000 and Boings 787, 777-200,777-300ER,777-300HD).
I was forced to finish (due to redundancy) my employment with Qatar Airways due to the Pandemic Covid-19
September 2018 — February 2019
6 months
2WTRADE
Human Resource Manager
-recruiting and staffing;
-performance management and improvement systems;
-organization development;
-employment and compliance with regulatory concerns regarding employees;
-employee onboarding, development, needs assessment, and training;
-policy development and documentation;
-making appointments for the candidates in interviews and handling interviews ;
-compensation and benefits administration;
-employee safety, welfare, wellness, and health;
-employee services and counseling.
August 2017 — July 2018
1 year
VSC
Manager in visa registration office
-obtain all documents and registration all necessary documents for obtaining Schengen, USA visa and visas in the Asian countries (India, China, Japan);
-processing incoming calls from the clients;
-work with CRM-system;
- execution of agreements with the clients;
-consulting clients;
- customer guidance from the first call to obtain a visa;
- communication with consulates and visa centers.
July 2016 — October 2016
4 months
Studio Central Pattaya by iCheck Inn
Front Desk agent
-check-in/check-out in program
-send confirmation of booking to the clients;
-create a reservation in the program or cancellations;
-track unpaid reservations;
-provide various types of reports;
-conflict resolution with the clients
-controls the timely payments from customers.
November 2014 — January 2015
3 months
Hilton Pattaya Hotel
Assistant of restaurant manager
-organization and holding of banquets;
-cash management and accounting;
-execution of official orders of the restaurant manager;
-work with documentation, reports, inventory;
-conflict resolution with the clients.
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
I have the experience to be a Cabin Crew for 5 stars Middle East Airline and best world airline Qatar Airways. I do have experience in customer service as I was working in the hotel industry in Thailand for 1 year. Also, I graduated from International University in Thailand and have a Bachelor's Diploma.
Have living experience abroad in Thailand for 6 years and Qatar for 1 year so I do have fluent English as I was living in a multicultural atmosphere.
I do have experience working in customer service in Russia as well.
I was working in the visa center for 1 year where every day I was dealing with people, complaints, conflict situations and were helping people to solve visa questions, problems, and so on.
Also, have the experience to grow in the company like an HR manager in 4 months, but I came to the position of assistant of HR Director.
All these factors are saying that I consider myself a goal-oriented, stress-resistant, self -motivated, and always goals achieving person.
Higher education (bachelor)
2019
Higher education (bachelor)
Qatar Airways
Safety Emergency Operations and Procedures/ 5 stars Service for customers
2016
Higher education (bachelor)
Stamford International University
International Management, Hospitality and Tourism Management
Languages
Tests, examinations
2020
Udemy
Udemy Online Courses, Amazon FBA
2020
Niklas Pedde
100 Group, Instagram University 3.0
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
