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Female, 39 years, born on 12 January 1987

Moscow, metro station Domodedovskaya, not willing to relocate, prepared for business trips

Customer relations specialist

Specializations:
  • Interpreter

Employment type: full time

Work experience 11 years 1 month

June 2015May 2016
1 year
Vanderlande Industries BV

Norway, www.vanderlande.com

Transportation, Logistics, Warehousing, International Logistics... Show more

Site Assistant
Administrational support during project execution of a baggage handling system at Gardermoen Airport. Booking and planning of safety and security trainings, resource administration, access card administration.Travel arrangement support. Keeping track of incoming e-mail and post.
December 2011August 2015
3 years 9 months
OJSC “TRANSAERO Airlines”

Moscow, www.transaero.ru

Transportation, Logistics, Warehousing, International Logistics... Show more

Flight attendant
Ensure that all emergency equipment is in working order prior to take off to ensure passenger safety. Manage on-board supplies and supply levels. Support passengers during the flight to achieve optimal comfort. Demonstrate safety procedures and supervise proper use of safety equipment. Supervise procedures for safety and security related to aircraft loading according international laws and rules. Deal with security and emergency situations, which may arise during the entire duration of the flight, administer first aid to passengers when needed. Participated and completed Business Class Flight Attendant training program. Invited to become Senior Cabin Attendant, declined due to relocation to Norway.
February 2009September 2011
2 years 8 months
LLC “Кресталл Групп" restaurant "Джонка"

Moscow

Hotels, Restaurants, Food Service Industry, Catering... Show more

Shift manager
Resource planning, procurement of equipment and goods, daily financial status reporting, facilitate banquets and receptions based upon customer specific needs.
March 2005January 2009
3 years 11 months
LLC “Rosinter” restaurant “TGI Friday’s”

Moscow, www.rosinter.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Manager
Develop and manage the performance of team members, in order to achieve optimized sales. Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained. Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, reporting, product quality and cleanliness. Maintain an accurate and up-to-date manpower plan of Department staffing needs. Prepares schedules and ensure that their department is staffed for all shifts. Train and develop team members through ongoing feedback and by conducting performance reviews on a regular basis. Directly supervise team members. As a New store opener trainer: Training and preparation of new staff according company policy. Daily follow up and control of new store opening plans. Implementation of company standards and procedures in new stores, prior to opening. Simulate operations to improve processes and crew performance, in order to achieve high level readiness of the crew prior to opening of the restaurant.

Skills

Skill proficiency levels
Customer Service
Точность и внимательность к деталям
Driving Licence B
problem-solving skills
Flexible
Английский язык
Деловая переписка
Пользователь ПК

About me

I am sociable, flexible and efficient person from origin. During my expat period abroad, I have worked successfully in a position that required continues interaction with people from different cultures and professions, which shows that i can easily adapt to different environments. In doing so I have developed strong people skills that allowed me to adapt myself to deal with ever changing circumstances. The position of flight attendant allowed me to further develop my communication and interpersonal skills as well as my problem-solving abilities. Working as a crew member, I had to juggle many responsibilities and work under pressure. My effort was noticed by my supervisor, which led to my promotion to Business Class Attendant and invitation to become Senior Cabin Attendant (declined due to relocation to Norway). In my free time I like to travel and learn other languages, I find that this broadens my horizon. My hobbies are amongst others downhill skiing and diving, in addition I work as a volunteer one week per year. During this week I work as a care taker on a specialised holiday in the Netherlands for a group of 20 mentally (and in some cases physically) disabled people. As a plus, I have a valid driver’s license (category B) and a car for transportation.

Higher education

2008
Higher education
Radio and Telecommunication, Engineering degree in Radio Engineering

Languages

Russian — Native

Dutch — A1 — Basic

English — C2 — Proficiency

Norwegian — A1 — Basic

Tests, examinations

2015
Norwegian language cours
Oslo Voksenopplæring Rosenhof
2013
Cabin Attendant
FAA certified
2013
Transportation of dangerous goods by air
FAA certified
2008
Leadership That Rocks
CRWW
2008
Marketing
LLC Rosinter Restaurants
2008
Interviews Techniques
LLC Rosinter Restaurants
2008
HR Administration
LLC Rosinter Restaurants
2008
Time Managemen
LLC Rosinter Restaurants
2007
New Store Opening
CRWW
2005
Optimal Sales Techniques
LLC Rosinter Restaurants

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Norway, Russia

Desired travel time to work: Doesn't matter