Demonstrated expertise to translate, edit, proofread, adapt, and transcribe. Worked mainly with English and Brazilian Portuguese. I also worked with Spanish and French. Translated a wide range of areas including: legal, financial, medical, technical, and so on. Created my own glossaries and achieved expertise in the usage of Trados. Enhanced my team's performance by mentoring interns regarding accuracy on translations.

Taught General and Business English from basic to advanced levels. Planned lessons tailored to each level of proficiency. Wrote reports on students' performance. Corrected exercises, including compositions, and graded exams. Experienced in working on site, as well as off site in national and multinational companies. Demonstrated adaptability to work with General and Business English within different methods: communication approach and task-based language teaching (TBLT) approach.

Provided multilingual customer support, interfaced with Global support teams and Field personnel in: English, French, Spanish, and Portuguese (calls and emails; including translating customers' I.T. terminology from French, Spanish, and Portuguese into English). Expertise in the usage of Oracle. Achieved customer service metrics frequently above average. As an addition to my team, I collaborated to interview, assess, and screen candidates with my co-workers for the Customer Support Technician position. I also supported the second team of new hires, clarified their doubts, and advised them.

Prepared class material and taught General English to all age groups. Passed the TKT (Teaching Knowledge Test), in November 2010. Passed the CAE and IELTS in February 2011. Demonstrated flexibility to work with the audio-lingual method, as well as with all age groups.

Provided General English support classes with the PPP method to all age groups from basic to upper-intermediate levels. Planned customized lessons focused on the needs of each student. Contributed to improve their performance in classroom and in exams. Developed a portfolio on my training and development together with my Senior Teacher. Experienced in peer teaching and in the usage of e-board. Provided administrative support. Passed the FCE (First Certificate in English) in August 2009.