Manage day-to-day financial activities (accounts payable/receivable, payroll, billing) Ensure transactions are processed accurately and on time Monitor cash flow and operational budgets Analyze existing financial workflows and identify inefficiencies Implement systems or automation to improve productivity and reduce errors Standardize procedures across teams Ensure adherence to financial regulations and internal policies Support audits (internal and external) Identify and mitigate financial and operational risks Prepare financial and operational reports for senior management Track KPIs (cost efficiency, processing times, error rates) Provide insights to improve financial performance Supervise finance operations staff Train and develop team members Set performance goals and ensure accountability Work with IT to implement upgrades or new tools Ensure data integrity and security Manage relationships with banks, vendors, and service providers Coordinate with other departments (HR, procurement, etc.)

Achieve sales targets by increasing share of wallet with existing customers and in existing business/verticals, and by identifying additional business opportunities and developing potential new customers/verticals Actively manage customer portfolio focusing on large accounts and defining efficient ways of serving small accounts directly or via distributors Develop, implement and follow-up on customer strategy for defined customer portfolio Conduct regular customer visits and establish close relationship with customers Negotiate terms and conditions within authorization scheme for accounts in sales area Insert customer related data such as account information, activities, opportunities regularly into CRM and make use of available CRM data and reports to follow-up; Make active use also of other specific sales IT tools (SAP, etc.) Timely inform supply chain on extraordinary demand (e.g. special sales actions, big projects) which is not covered by regular forecast Understand and clarify project requirements & discuss with Application Design, Pre-/Post-Sales Technical Support Execute basic design & quotation on projects

- Actively search for new partners in the assigned group of countries both ways - through lead generation (processing of incoming applications via warm calls, registration and support of leads along the sales funnel in the CRM), and through independent search; - Run commercial negotiations with potential partners from making the first contact till the final offer via audio and video communication tools. Usually, the negotiation process takes from 1 to 3 months; - Organise the process of franchise sales to new and existing partners: working with each lead in the sales funnel, recording all critical stages of negotiations in CRM, organizing interviews of franchisees-candidates on the final stage with Head of Sales Department, prepare the full set of documents for the deal; - Interact with Franchise International Development Department for the successful launch of the new franchisee; - Work with the Marketing team to increase franchise sales, generate feedback on the search process and lead conversion.

-Supervision of site design and development. -Monitoring web analytics and internal data sources. -Development and implementation of roadmaps. -Include best practices. Budget Effectively. -Controlled all actions and product development. -Work closely with a team of web developers and technical experts.

Planning and developing business models that are fit for the nature of the business and in accordance with the company policies Supporting in financial planning and meeting revenue goals for the company Maintaining business documents for reference purposes Developing business presentations and delivering them in management and customer meetings Analyzing the root cause of problems in business and finding effective solutions Coordinating and attending team meetings and collecting feedback from team members Collaborating with the accounts department for preparing financial records and supporting in audit process Managing daily business operations and performing the role of business managers in their absence Evaluating and implementing necessary changes as required in business processes Preparing and managing calendars of business managers Assisting the sales and marketing team in promoting company's products and services Suggesting cost-cutting methods and assisting in budget preparation for entire departments of the company Finding and creating business opportunities for the company and maintain relationship with clients Defining and implementing company policies and controlling costs Resolving customer issues and ensuring customers stick with the company for long Providing support to all the employees in meeting deadlines Ensuring implementation of health, safety, and security rules

Acting as the first point of contact and RHP to the director Acting on behalf of and representing the director as required, including the management of calls, enquiries and requests, expense authorisation and sign off on business-related decisions Reporting back to the director with detailed and accurate notes following any absence Assisting with budget management Undertaking projects on a regular basis, including event planning Personal assistant tasks for the director, including, but not limited to, diary management, extensive email correspondence and organising both internal and external meetings Attending meetings and producing follow-up notes Organising complex travel itineraries and travelling with director Providing line management and support to administration and operations teams, including task delegation, training new employees, undertaking appraisals and handling poor performance issues Working closely with the administration and operations managers to ensure the smooth running of the business, including the maintenance of office stock and supplies and regular database updates

Responsible for dealing with a wide range of telephone enquiries and correspondence – working on own initiative to take action as appropriate and referring issues to the Corporate Services and Business Support Team Leader and ICT Programme and Systems Development Team Leader where necessary. Arrange meetings, book facilities/equipment, prepare agendas, attend meetings and produce and distribute minutes within agreed timescales Support the production of progress/highlight reports for projects/key workstreams Support management and processing of incoming and outgoing mail as required Manage telephone queries for the Corporate Services and Business Support Teams Diary management as required Undertake statistical analysis and research Provide a high quality administrative support service as required Responsible for maintaining and developing budget recording, stock control, accounting procedures and filing systems for all areas of the team Undertake housekeeping of electronic data systems ensuring clean live data is retained at all times Responsible for using the Agresso to raise Purchase orders and complete orders