Building maintenance strong client relationships through regular contact and provision of excellent customer care Client support at all stages (negotiations, contractual and tender work, control of payment process) Participation in product management processes: defining directions and shaping strategy of development, marketing activities; Development of measures to promote the company's services/products, creating demand, implementation of planned performance indicators, regular planning and reporting on the work done. Work in liaison with other departments , i.e Operations, Finance, Compliance, Legal, IT etc in seeking solutions to questions/issues raised by the Customers Maintain business growth and profitability by maximizing revenue Preparation of quotation for extension of contract or participation in tender for new client Analyzes, reviews and reports performance results with customers External and internal approval, signing and adoption, in the field of confidentiality and non-disclosure agreements, data processing agreements Handle and resolve customer requests and complaints. Minimize customer churn.

- Implementation of personal plans for renew corporate insurance contracts in all lines of business in accordance with the objectives of Department, renewal schedule, business plan of the company and established standards, including sales of new products to existing corporate customers. - Ensuring quality start of service of appointed clients under the first year contracts, from the moment of confirmation by the client of intention to conclude the contract before signing of the contract and payment of the award. - Coordination of provision of appropriate level of customer service to designated customers during the validity of the contract - in terms of information support to customers and administrative support of the contract. - Review of financial, insurance, corporate and news publications in order to maintain awareness of corporate events and competition in the region. - Preparation of regular reporting of client activities using global systems and internal resources. - Work with clients ' claims, ensuring timely and effective resolution of issues

- Prepares and conducts client reviews (as per Account Management Plan) - Identifies additional business and consolidates it with company - Work with suppliers on behalf of the Customers (3-party deals negotiations and implementation, spend analysis, cost saving opportunities etc.) - Supports local and global tenders - Creates and updates account management related materials, maintains business correspondence - Prepares selected information for annual budget and sales & marketing plan - Maintain agreements - ensure an up to date agreement in place with each customer, ensure changes are arranged duly and timely - Work with Int’l account management team, when appropriate. - Works with dissatisfied customers to ensure prompt and efficient resolution of the matter - Participate in Customer event organization (Customer surveys, Client appreciation parties etc.) - Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Analyzing statistics or other data to determine the level of customer service your organization is providing; - Visiting customers to provide a one-to-one service; - Meeting with other managers to discuss possible improvements to customer service; - Working with Int’l Client Service team, when appropriate; - Maintain agreements - ensure an up to date agreement in place with each customer, ensure changes are arranged duly and timely; Отправлено с iPhone

-Representation of the company in front of the customers; -Follow-up of the relationship on the regular basis (organization of meetings, activities overviews etc.); -Gathering and analysis of the customer’s needs and requirements in regards to further development; - Preperation contracts based on detailed analysis of all aspects (client’s needs, legal aspects and etc.); -Preparation of commercial proposals and organization of responses to requests -The consolidation of internal resources for the needs of customers; -Promotion of additional services and products within existing relationships -Analysis and forecasting activity of customers; -Development of customers’ loyalty and individual approach to each customer; -Analysis of project financial indicators (especially with a focus on outstanding payments etc.); -The control of document circulation of the client; -Regular reporting about activity with the use of group & subsidiary tools and systems;

-Consultation of internal and external customers by possibilities and spectrum of products of Special Service Department; -Support of increasing of regular trading customers; -Implementation of calls to existing and potential customers; -Creation of commercial proposals and presentations for customers; -Preparation of additional agreements to Contracts of services of Special Service Department; -Assessment of the level of competition in the example of working with new and existing customers; -Provide written answers in Russian and English on the Internet queries customers (consulting in sales of transportation services, claims, complaints);