Private language teacher (English, Spanish and Italian) for professionals, with focus both on business and conversational skills. Working mainly with B1-B2 levels, to help improve and expand vocabulary, grammar and spoken skills. I provide a bespoke program, tailoring to the student or students needs.

Private service of translation and interpretation (freelance)

Providing technical support to Customers by phone, email and remote access tools (Cisco, WebEx, TeamViewer); working with internal bug-tracking systems (Jira, Confluence, SalesForce); helping clients with solution implementation; gathering and analysis of diagnostic information in order to find the root cause of the issues and provide Customers with an appropriate solution; passing the diagnostic data to the higher levels of support in case the issue can only be fixed by development team; writing technical articles for the Knowledge Base (for both internal usage by engineers and for clients, and translating articles to other languages); participation in creation and delivering of training documentation; performing product demonstrations to introduce the customers to the product (working with VIP, high value and enterprise Customers); participation in software / websites testing within the support organization to cover most popular customers’ scenarios; working in Internal Customer Listening system to gather feedback from clients and send the consolidated feedback to management team for new features development and implementation of improvements.

Northern Italy clients acquisitions associate - “H3G Telecommunications Italy (La 3 Telefonia Mobile)”, Bergamo Selling business mobile contracts (tax deductible) to large enterprises; product presentation (including on Customers’ sites); customer satisfaction service and technical support for the mobile users; checking for up-selling opportunities; new employees training for the client acquisitions division of the company after 1 year of work.