 Design and implement PowerShell based tools and solutions related to the needs of a SaaS-based enterprise software platform, including automating repetitive tasks, integrating systems and tools used by the Service Delivery team.  Built and configured Linux based Nginx server.  Implemented a Windows patch management solution in SaaS environment.  Maintain monitoring and reporting for Cloud based SaaS systems, websites and APIs.  Manage Active Directory access.  Build, configure and troubleshoot Windows Server systems.

Design and deploy virtual networks in VMware VSphere. Build and upgrade systems, including hardware, software, networks and peripheral equipment - based on the business application needs and/or existing specifications. Analyze systems, manage configuration. develop improvements for system software performance, availability and reliability. Monitor and tune systems to achieve optimum performance levels in standalone and multi-tiered environments Set up alerts/notifications in SCOM. Resolve incidents, analyze their root causes. diagnose and develop solutions for operating systems software/hardware failures. Implement P2V, V2V migration, VMotion, VM cloning, create VM templates, manage VM snapshots, provision disk space; coordinate all work with Hyper-V administrators when needed. Write PowerShell scripts and use them to manage VMware environment. Manage multiple domain Active Directory forest. Implement network security policies and procedures, manage Active Directory and local Operating System accounts, NTFS/ReFS permissions. Create, manage and troubleshoot GPOs (both user and computer configuration), model Group Policies, generate and analyze Group Policy reports. Write PowerShell scripts and use them to manage Active Directory environment. Manage and support websites (IIS). Set up, configure and support FTP, SFTP, FTPS. Remediate security vulnerabilities to ensure compliance with SOX and other regulatory requirements. Migrate websites to a newer version of IIS. Manage Windows operating systems by making necessary modification to the registry. Automate processes (VBS scripting, PowerShell). Manage DFS, troubleshoot DFS replication problems. Implement and manage server clustering (NetScaler). Work with the Network team to resolve LAN and WAN issues. Develop and document procedures and policies. Getting familiar with VMware vRealize Suite. Preparing for Cloud Services (AWS) certification.

Provided immediate response and investigation of system alerts as a senior level troubleshooter in a complex network environment. Monitored system performance and took proactive corrective action to ensure that maximum system availability is achieved. Worked across several teams (system engineering, security, and networking) to restore service rapidly during an incident. Analyzed root cause of incidents and implemented permanent resolutions. Identified opportunities for system automation and process improvement. Remediate security vulnerabilities to ensure compliance with PCI regulatory requirements. Created in-depth documentation of processes and system configuration.

Remotely managed several thousands of physical and virtual (VMware/vSphere) Windows Server servers in a clustered environment for a global investment company, provided 24x7x365 support. Represented Dell Services in all communications with corporate customers. Provided user support and training. Used SCOM to monitor state, health and performance of computer systems. Installed, customized and maintained operating systems and system software products as required, tested/evaluated drivers and hardware. Participated in team rotation for OS patching using SCCM. Resolved multiple high priority software/OS and hardware/storage (SAN) issues. Provided support during system transitions and migrations. Monitored and tuned the system to achieve optimum performance levels in standalone and multi-tiered environments. Analyzed systems and suggested improvements for system software performance, availability and reliability. Developed, tested, recommended and implemented new or revised system software, utilities and automated processes. Managed Active Directory and Group Policies. Resolved Active Directory and Group Policy related issues. Automated Active Directory tasks using PowerShell scripts (automated user account creation, list of inactive servers, etc.). Managed NTFS permissions. Managed IIS servers and resolved website function/accessibility problems. Supported client operating systems (Windows 7, Windows XP). Developed, published, and maintained support documentation. Working with other team members, developed solutions for operating systems software/hardware failures, as well as system backup/disaster recovery procedures.

Supported middleware for NDM Connect Direct, DS, Provisioning, iPlanet, Oracle Apex 4.0, VMware, Web-Logic 10.3, VSphere, Solaris 10, Frontier PCR, ESX, CMMC, AIX, NetCobol, IIS6/7, SSH2, SCP, XML. Collected and filtered logs from application hosts (System and Application), reported them to the application owner user group. Supported the following critical applications for the Frontier project (Intel platform): SSP GUI, AMT, National COFEE, VDO. Worked with developers and testing teams to deploy software kits for the Windows environment. Assisted in code drops in the Unix environment. Worked with IIS logs to help troubleshoot issues with various web applications. Provided emergency troubleshooting after hours and on weekends. Effectively used the knowledge of the company's IT organizational structure for team collaboration.

Supervised local network and corporate servers. Supported users on-site and remotely. Provided all forms of Windows systems administration, including Windows 2003 Server and Windows XP desktop operating system installation, configuration, deployment, upgrade, backup and recovery, user and computer account administration, printer administration, 3rd party software installation and maintenance, software and hardware troubleshooting. Configured new (out of the box) servers, including firmware update, configuring RAID (0, 1, 5, 10, ADG), installing OS, configuring iLO/DRAC. Repaired and upgraded desktop and notebook PCs. Imaged workstations using Symantec Ghost imaging software. Worked with Microsoft Exchange 2003/2007, Symantec Antivirus Corporate Edition, Citrix Presentation Server, SMS, ITSM. Managed a team of 8 people to implement Symantec Enterprise Vault on 3 sites. Managed system backup and restore using VERITAS Backup Exec. Set up users with CISCO VoIP phones and voice mail using CISCO Call Manager and Unity. Provided 24x7x365 emergency troubleshooting. Developed new procedures and salvaged damaged equipment. Received positive feedback from customers (both office and field users) and was named company's best Systems Administrator on several occasions.

Supervised the local network. Planned and implemented an overall IT infrastructure by introducing and maintaining Active Directory, configuring DNS service, implementing group policies, and installing and configuring ISA Server. Monitored network security. Repaired client computers and provided user support. Canadian Oilwell Systems Company (COSCO) (Moscow, Russia) Technical/Sales Representative in Russia Saint-Gobain Exprover S.A. of Belgium (Moscow, Russia) Sales Representative and Assistant to the Managing Director AO Vasyugan Services (Oil Production, Russian-Canadian joint enterprise) Technical translator/writer