JV with Pharmasyntez LLC for Ex Baxter business in Russia and CIS countries. Responsible for service sales and operations for all Baxter portfolio - Started service from zero as startup; - Changed service model from Baxter to Novadial; - Opened warehouse in Dolgoprudniy and setup SPL channels from China and MEA; - Received Governmntal license and ISO certification; - Implemented CRM; - Orginised full commercial setup and started service and SP sales; - Service center and training center construction started; - Opened new service direction for Lab diagnostics.

Lead technical services organization in Russia, CIS, Central, Eastern and Southern Europe (26 countries): Service sales; Field service team; Service center; 2 Training centers; Parts Supply chain & warehouses; Front / back office team; Network of Service partners. Installed base ~ 50K of medical devices. Part of EMEA & clusters SMT teams. Lead team of 20+ people. P&L responsibility for cluster. B2C, B2B, BTG - Regular daily services of ~50K medical devices (anesthesia, Acute, PD, HD, WT, PSS, GSS, FLC); - Managing all Spare parts logistics and warehousing; - Green corporate QA/financial audits, KPIs.; - Integrated service of Hillrom; - New org structure defined for cluster; - Opened new Service centers in Russia (~40 to 300m2) and in Ukraine; - Launched new 3PL Spare parts warehouse in Russia & designed Supply chain model; - Implemented new CRM / Salesforce; - Created regional network of 3-rd party engineers (~ 100 people) and 2 certified Suppliers; - Changed service model in Baltics from Direct to Distributor; - Launched Direct service in Czech republic and Croatia; - Started 8 new Service partners in CSEE and 6 in CIS (UZ, AZ, AM, MG, MD); - Double digit growth in RCIS & CSEE for service sales (parts and services). * - from march 2023 responsible for RCIS region.

Lead technical services organization in Russia and CIS region (7 countries): Service sales; Field Service team; Service Center; Front / back-office team; Network of Service Partners. P&L responsibility. Lead team of 10+ people. - Regular daily service for 9K medical devices (anesthesia, dialysis machines etc) within corporate KPIs. - Sales growth ~20 times for 5 years, positive Pretax in P&L; - Supported acquisitions and spin-offs for service organization (Baxalta, Fenwal, Nikkiso and Gambro); - Launched Oracle ERP and CRM systems; - Implemented elements of Enterprise Management System (Lean, 6sigma, KAIZEN etc.); - Designed and started service models for partners’ products in Anesthesia (GE, Maquet, Drager); - Launched new service partners in CIS countries / UA, KZ, BY; - Improved Quality audits outcome from «Red» to stable «Green» level.

Lead for technical service organization of MDD/ASP in Russia & CIS region (4 countries): Service sales; Field service team & Freelance team; Front/Back-office team; Network of Service partners. P&L responsibility. Lead team of 20+ people. - Daily service & support of ~1K medical devices (ASP sterilizers) within corporate KPIs. - Commercial program developed and launched (SLA, pricing, etc); - Implemented Service commercial team of 6 Clinical specialists (Msk, Spb) to manage service sales & product support; - Sales growth > 80%, #1 growth leader in EMEA region in 2011-2012; - Service model redesigned, started ~ 15 regional freelance engineers, improved geo coverage from 40% up to ~ 90%; - Cleaned P&L, pretax improved to 40% vs -101% PY; - Launched 4 service partners in CIS countries / KZ, BY, AM.

Responsible technical service organization in RCIS region (4 countries): Field service team; Front/Back-office team; Network of authorized partners. P&L responsibility. Lead team of 10+ people. - Service installed base ~1K of medical devices (laboratory diagnostics). - Commercial program developed and launched (SLA, pricing, etc); - Service sales growth > 600%; - ISO 9001-2000 certification.

Lead technical support organization in Russia and Belarus countries: Technical Support & Consulting team; Training center "Technical academy"; R&D group; Market Development and Promotion Group to provide end-to-end products consulting, Pre-after sales support and Training services on the market. Lead team of 30+ people. - Established and grew a new function / department from scratch; - Tech support of HVAC business ~100K (heating boilers, solar panels, heat pumps) and ~5000K (electrical water heaters); - Trainings and tech support ~ 300+ service centers, Governmental organizations, retailers and commercial partners. Nov 2006 - May 2007 · 6 mos - Technical Manager Oct 2005 - Nov 2006 · 1 yr 2 mos - Service Specialist