SAS and Statistical Tools Application Support Analyst: July 2014 – Sep 2015 1. Level 2 approver for the 18 Statistical tools SAS, JMP, S Plus, Berkely Madonna, R etc used globally within Novartis via Self Service Portal. 2. Packaging and Deployment of the Statistical Tools with the upgraded version as per the requirement and demand of the business. 3. Discussion with the Application Manager's and Application Governor boards with the pros and cons of the application requirement and replacement. 4. Statistical Analysis of the usage of Statistical tools within different department of Novartis such as Phama Development, Pharma Healthcare etc for purchasing and renewal of the license contract. 5. Preparing Quartely RoadMap Plan for the insight of dipicting different activites related to packaging and license renewal. Maintaing and keep updating all the contract renwals, invoice and other crucial documents in inventory or in DIARY, CREDI (internal Application for maintaining ring and the documents) 6. Handling and resolving Incident Request for Statistical Tools Installation issues. 7.Worked on Cognizant C2 for analysis of the Project Work Management 8. Preparing Weekly and Monthly Status Report for the Project. ===================================================================== Project: Clinical and Safety R & D Jun 2013 – Jun 2014 Description: Clinical and Safety R & D Program for Novartis entails support of applications related to Clinical and Safety domain. Experience Summary: • Working as Application Supporter for the different applications with the help of Novartis ‘I.MAN’ tool • Working closely with other (third party/Novartis) interface groups and support teams at other support levels to quickly resolve issues. • Manage and enhance the Novartis knowledge repository with updates of resolutions and FAQs. Use known solutions and procedures. Demonstrate high level of understanding in all aspects of the Development Informatics applications and infrastructure. • Collaborate with support groups from other domain areas. Support test, Computer System Validation and roll-out activities within planned application changes and maintain relevant documentation based on the application/business expertise. `Domain: I.MAN tool, SQL Developer, SQL plus ===================================================================== Project: TSL VIRAGE (T- Systems) Jan 2013 – Jun 2013 Experience Summary: • T-systems was our client & “Everything Everywhere of UK” was the end-user. • TSL Virage is a Communication Project. Health Checks of Different Servers and their resolution were requisite as per domains. • Ticket accepting and resolving via “HP SM9” tool was also part of the work. We had to send reports to the respective domain groups. • This project enabled me to learn how to perform multitasking work and also provided me in-depth knowledge on usage of UNIX and SQL commands. Domain: UNIX, Linux, SQL, HP SM9 tool. ===============================================