Build service from the beginning: search the partners, service agreements in 17 countries. Create the technical library, spare parts warehouse. All regular service activities!

Build of Service department from the beginning B2B, searching of personnel and partners, preparation and signing of contracts. Managing a team of 10 people. Preparation of the concept of the Department, warranty condition. Budgeting. Presentations, trainings. Launching a mobile application for the Service. Working with such brands as: TurboChef, Lincat, Hoshizaki, Smeg, Krupps, Pitco, Nieco, Houno, Wintehalter, Duke. Working for such partners as Burger King, KFC, Sbarro, Back Star Burgers... Geographical area of responsibility: Russia, CIS countries. I have an expirience of investigation of incidents for warranty and out of warranti cases

Sale & After Sale Service of Braun & Oral B (Russia, Ukraine, Belorussia, Kazakhstan, Kirgizstan, CCAR). Major Duties: Procter and Gamble Distribution Company LLC Moscow, www.pg.com. Major Duties: -- sales support of BRAUN, Oral-B goods, including medical devices in markets (Russia, Ukraine, Belorussia, Kazakhstan, CCAR ). -- participate and development the promotion actions for wholesale and retail -- Import & Logistics of spare parts, accessories for electrical home appliances (Russia, Ukraine, Belorussia, Kazakhstan, CCAR). -- Sales of spare parts and accessories via service networks, local retailers and several internet shops. -- Implement local service strategy for warranty and after warranty period for Braun and Oral-B electrical appliances; -- Creation of service centers dealer network (more than 200 services) and management at all stages of work: * Select and contract new Service Distributors (SD),Service Centers (SC) for warranty support of consumers * Train new SD, SC for repairs of electrical home appliances * Qualify new SD, SC (audit / certification) * Regularly analyze and optimize repair network * Support and control of spare parts ordering / importing process * finance control of partners: invoicing, payment terms, credit limits, debts regulations. * Arrange consumer satisfaction surveys (different ways: By post, phone calls, via service net) * Translate service documentation, bulletins into local language -- Support product life cycle management -- Define sellable parts and pricing for own region. Accessories price calculation for sale. -- Calculating Warranty expenses, financial forecast for budget planning, debts regulations -- Customer compensation process for warranty cases. Check, Approval, Booking. -- controlling of local laws changing concerning After Sale Service, Rules of import, products approbation requirements… -- conflict resolution management (consumers, customers) -- working with system: SAP, ICS-ARES, Directum, Steam, 1C 8.3/11.3 During this period the growth of Spare parts sales volume was 10 times, the repair time for consumers decreased in 2 times, Warranty expenses per case decreased in 1,5 times. The consumer satisfaction indicator is keeping in high level. Dozens of trainings were arranged for more than 200 services.

2001 -2006 After Sale Service Manager Braun & Oral-B appliances (Russia, former Soviet Countries) Gillette Company -Define a service model in region. -Arrange all service procedures for pre-sale, after sale, warranty support. -Customer compensation process. -Launch of service business. -All products approbation activities including plant audit ISO 9000 1998 After Sale Service Supervisor Braun & Oral-B electrical appliances (Russia, former Soviet Countries) Gillette Company Major Duties: -Define a service model in region. -Arrange all service procedures for pre-sale, after sale, warranty support. -Launch of business. -All products approbation activities including plant audit. 1995 Technical engineer of Braun & Oral B (Russia) Assistance of Technical manager Gillette Company Moscow Major Duties: -After sale service of Braun & Oral B electrical products. -Checking documents for warranty service support, technical trainings for service centers.