- Manage daily operations of restaurant and bar outlets ensuring luxury service standards. • Lead, train, and evaluate multicultural teams to improve performance and service consistency. • Implement revenue strategies, promotions, and upselling initiatives. • Oversee inventory, procurement, supplier negotiations, and cost control. • Prepare operational and financial reports for senior management. Key Achievements: • Increased beverage revenue by 18% within 6 months. • Reduced operational costs by 12% through waste control and supplier optimization. • Improved guest satisfaction scores by 15%.

- Managed high-volume food & beverage operations. • Supervised inventory control and stock rotation. • Trained staff to improve service quality and consistency. • Ensured compliance with brand and hygiene standards. Achievements: • Reduced wastage by 10%. • Trained over 40 employees, improving service delivery. • Contributed to 7% increase in repeat guest visits.

- Supervised daily operations and ensured brand compliance. • Managed guest complaints and service recovery. • Assisted in staff recruitment and performance development. Achievements: • Increased guest retention by 18%. • Improved staff productivity by 12%.

- Led pre-opening operations for a new bar concept. • Developed cocktail menus and beverage programs. • Managed inventory, forecasting, and procurement. Achievements: • Successfully launched bar operations within 30 days. • Increased guest engagement by 22%.

General Supervisor of Executive Lounge and Sky Lounge • Managed Executive Lounge and Sky Lounge operations. • Controlled budgets and implemented cost-saving initiatives. • Ensured service excellence and brand compliance. - General Supervisor of Executive Lounge and Sky Lounge Achievements: • Increased lounge revenue by 20%. • Reduced beverage cost by 8%.

- Supervised daily operations and hygiene compliance. • Managed POS operations and staff coordination.

- Create a positive guest experience through interaction and commitment to service. - I tend to be creative and think on the cocktail side. - Capable of making smoothies, smoothies and cuts as per specifications. - Adhere to a prep schedule and maintain parity levels at all times.

- Open, organize and close all bar areas. - Monitor stock and advise on re-ordering/re-ordering needs. - I create seasonal and daily cocktail menus for our bar areas. - Warmly welcome all members and guests to the bar areas. - Other duties assigned by management.