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Female, 38 years, born on 20 December 1987

Moscow, willing to relocate, prepared for business trips

Director

Specializations:
  • Sales manager, account manager

Employment type: full time

Work experience 20 years 4 months

November 2017currently
8 years 6 months
Academservice tour operator
Special events departement
It is one of the largest tour operator In Russia, our department works with sports teams and with the biggest events. Exactly me, I work with footbal teams. (Russian and foreign ) being their personal logistic manager. Working with their schedule. Providing all the services that are needed during the trip: Tickets, Accomodation, F&B, Meeting rooms, Field, Transportation, Guid, Translator and visa support. Conclusing the agreements. Preparing proposals. Calcutations for each game. Invoices and closing documents, that are individual For each team. Payment control. Solving all problems that can be arise during the trip
July 2017October 2017
4 months
Kyznetskiy Inn Hotel

Moscow

Public Services... Show more

Director of Sales and marketing departement
Analyze the hotel market. Introdution of statistics. Competitive analysis Developing the rate policy. Working with, and connecting new online channels Development of various promotions and special offers for conference, accomodation and F&B services. Developing a plan to increase profits. Contracts. Working with B2B and B2C markets. Controlling the rooms availability.
May 2017July 2017
3 months
Systemice Group

www.systemice.ru

Public Services... Show more

Head of corporate sales departement
Corporate sales, Parties, conferences, weddings. Introduction of CRM Controlling the work of employees Service improvement KPI Market research (Moscow, Moscow region and the Krasnodar Territory) Control incoming calls and correctly distribute them to our managers Supplement the regulations for the work of staff.
April 2015April 2017
2 years 1 month
ART Hotel

Moscow, www.arthotel.ru

Public Services... Show more

Director of sales and marketing
Сompetitive analysis Execution of KPI Formation of annual and monthly P&L Controlling the rooms availability Forcast and increase the profit. Develop conference offers and special offers for the hotel and the restaurant. Preparing offers and contracts, according to the clients’ requirements Developing the rate policy for the hotel and the restaurant Developing all documentations that are needed for events planning Coordinate details of the event with the clients Coordinate training activities with other departments of the hotel Beeing responsible for the hole departement Training and motivations of the staff Conclude contracts. Working with b2b and B2c market Sale different hotel services like conference, banquet and our Meeting rooms. Working with online booking services.
April 2015May 2016
1 year 2 months
ART Hotel

Moscow, www.arthotel.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

F&B Director
we have one bar, 2 restaurants and 2 banquet halls. -Manage all Food & Beverage Outlet operations including Conference and banqueting - Recruit, manage, train, develop & motivates the F&B team -Find new ways to maximize sales and revenue Comply with hotel security. Execution of KPI Formation of annual and monthly P&L -Menu Development together with the kitchen, development the design of the menu and the costs of the dishes. -Fire regulations and all health and safety legislation. -Conducting inventories. -conclude deferent contracts withe agency and corporates and of course individual guets. -develop special offers -promote the restaurants
November 2014April 2015
6 months
ART Hotel

Moscow, www.arthotel.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Deputy Head of Sales & Marketing
Promotion hotel and event services. sale conference halls, banquets and all hotel services that we have. Conclude contracts. Сompetitive analysis Preparing offers and contracts, according to the clients’ requirements Developing all documentations that are needed for events planning Coordinate details of the event with the clients Working with b2b and B2c market Controlling the competitive analysises
January 2013April 2014
1 year 4 months
ART Hotel

Moscow, www.arthotel.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Sales Manger
Promotion hotel and event services. sale conference halls, banquets and all hotel services that we have. Conclude contracts. Сompetitive analysis Preparing offers and contracts, according to the clients’ requirements Developing all documentations that are needed for events planning Coordinate details of the event with the clients Working with b2b and B2c market Controlling the competitive analysises
January 2013April 2013
4 months
ART Hotel

Moscow, www.arthotel.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Deputy head of front desk manaer
controlling the work of the administrators, and the whole checking inn and checking out system.
December 2009January 2013
3 years 2 months
ART Hotel

Moscow, www.arthotel.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front office administrator
check inn and check out guests, controle the mini-bar services, making registation and controlling the migration cards.
April 2006October 2007
1 year 7 months
Sovetsky hotel and restauant Yar

Moscow

Public Services... Show more

Hear operator of room service departement
resiving the orders, knowing R-keeper system and control the waiters.
October 2005April 2006
7 months
Russcom It system

Public Services... Show more

operator/ translator
Organization of exhibitions in Moscow Welcome, visitor registration, database processing in the central office.
August 2005October 2005
3 months
Balchug Kempinski

Moscow

Public Services... Show more

front desk
Front desk
June 2003August 2005
2 years 3 months
deferent restaurants

Public Services... Show more

Bartender/waiter/ manager
waiter, manger at the restaurant

Skills

Skill proficiency levels
Sales Skills
R-Keeper
Negotiation skills
Presentation skills
Restaurant Operations
Organizing Conferences
Meetings Organization
Traffic Analysis
traffic policy
Wholesale
English
Customer Service
PR
Logistics Management
Amadeus

Driving experience

Own car

Driver's license category B

About me

- Experience in Amadeus hotel program -Experience in R-Keeper program -Experience in Info Genesis program -Experience in Vision program Languages - - Arabic, advanced (native speaker) - Russian, native speaker. - English, advanced. - Dutch and Norwegian understand good. - German, French, basic

Higher education

2011
Higher education
Academy of Tourism and Hotel buisness
Socio-cultural service, tourism and hotel business, Socio-cultural service, tourism and hotel business
2004
Higher education
Medical Universty ( Norway)
Medicin, didnt finish.

Languages

Russian — Native

Arabic — C1 — Advanced

English — C1 — Advanced

Professional development, courses

2024
Digital marketing
Geekbrain
2022
professional development
Tomsk state university
2021
Innovations in the tourism and hospitality industry
Financial University under the Government of the Russian Federation
2014
Organization of banquets and events
Big Tree - Hospitality Training Company, Certificate
2014
Management functions. Setting tasks
Big Tree - Hospitality Training Company, Certificate
2013
Sales to corporate customers
Big Tree - Hospitality Training Company, Certificate
2004
Language courses, Dutch, Norwegian, Swedish,French and German
Different countries
2002
Computer courses
Norway

Citizenship, travel time to work

Citizenship: Russia

Desired travel time to work: Doesn't matter