* Financial reports preparation * Managing all departments of the hotel. * Control transactions from Global/Chinese OTA's. * Relation Manager duties. * Responsibility of profit and loss * Identify quality, standards & service training needs. * Lead and assist with site Inspections. * Employee trainings and lead weekly meetings. * Define and manage department KPI's, forecasts and monthly/annual budgets. * Analyze, investigate and deal with guest complaints together with respective departments. * Analyze guest feedback forms, identify trends and create improvement plans. * Maximized revenue, profitability and up-selling.

* Control all issues of legalization (DBD) and registration of the company documents. * Visiting, notes details of locations appropriate to the budget in order to assess suitability. * Making preliminary enquiries regarding access, parking and location. * Negotiating access and drawing up the schemes and deal contract with location owners. * Finding and hiring people for all phases of construction. * Working with advertisers; scheme and organization of advertising boards for transport in Bangkok. * Receiving of engineering equipment at the airport, and control of transportation and installation.

Woovo Phuket Patong * Managing all Front Office sections including Front Desk and Guest Relations. * Control transactions from Global/Chinese OTA's. * Supporting and working closely with the Housekeeping and F&B Departments to improve guest services and foster cross departmental communication. * Supervise and evaluate quality of service throughout the hotel, ensuring that a first-class service and the highest quality levels are consistently achieved. * Identify quality, standards & service training needs. * Employee trainings and lead weekly meetings. * Define and manage department KPI's, forecasts and monthly/annual budgets. * Greet VIPs on arrival and departure, support FO with check in and check out during peak time if needed * Analyze, investigate and deal with guest complaints together with respective departments. * Analyze guest feedback forms, identify trends and create improvement plans. * Weekly Duty Manager duties. * Monitor and improve the Guest Experience scores using software tools and analysis methods (TripAdvisor, etc.). * Maximized revenue, profitability and up-selling. * Managing room rates (OTA's) within hotel revenue targets and occ. % current situation.. * Constantly review the expected arrivals and maximize utilization due late arrival guests.

Front Office Supervisor/Front Office Manager. PGS Hotels/PGS Casa Del Sol * Preparing reservations, check in and check out guests. * Schedule Front Desk meeting to identify and resolve operational issues, accounting variances, and House Keeping discrepancies. * Review daily Front Office work and reports after Night Audit. * Prepare and Monitor office budget.

* Control of organization transaction and delivery of Cargo. * Filling all necessary paperwork to send by air/sea way. * Inspection of storage, transportation and health good during period of documents registration. * Building relationship with new manufacturers. * Import licenses and permits for live goods overseas.

The Ritz-Carlton, 5* * Meeting and greeting customers according to company standards. * Assist the Front Office Manager in managing the day-to-day operation of the Front Office at the hotel. * Managing operating expenses and purchasing for the department. * Participate in the development, implementation and review of the policies, procedure, practices and standards to ensure that the service offered is always relevant and evolving: Implemented in room check/in for VIP guests; Created year calendar of common holidays oriented on mass market countries. * Compile and review daily reports and contingency lists. * Distributed various reports required for the Day to Day operations to the concerned Departments. * Handle complaints and take necessary action to ensure guests satisfaction. * Process all payment types, vouchers, paid-outs and charges.

The Ritz-Carlton, 5* * Schedule Front Desk meeting to identify and resolve operational issues, accounting variances, and House Keeping discrepancies. * Review daily Front Office work and reports after Night Audit. * Prepare and Monitor office budget.

* Examine the legal issues related to new products and services. * Prepare and appropriate legal documents for trial and court proceedings. * Protect the company against legal risks and violations. * Negotiate deals on behalf of the company. * Examine the legal issues related to new products and services.