• To greet all guests on arrival and provide timely assistance at check-in point. • To assist all VIP’s for expeditious check-in at the hotel and escort them to their rooms. Wherever possible to ensure that registration formalities are completed before arrival. Also, advise the hotel management of all VIP arrivals, on time. • To assist Front Office team with all Group check-in and checkout to expedite formalities, luggage handling, safe deposit box, as well as the peak periods. • To personally inspect all rooms blocked for VIP’s and take corrective action through the Department Heads concerned. • To check future reservations and ensure through, the FOM / AFOM, that all rooms requiring special requests and complimentary amenities are provided prior to check- in. • To check all guest in house who have their birthdays during their stay, are greeted and wished a Happy Birthday, and complimentary birthday cake is served to them. • To call on at least 3 VIPs and 5 non- VIP guests on a daily basis to check if they are comfortable and render assistance wherever possible. Also to maintain personal contact with important and regular guests of the hotel, as well as the long stays guests. • To report on a daily basis, to the management all-positive/negative views, comments of guests whom he / she might meet. • To assist guests immediately if they have any problems with hotel services, and follow up ensuring that problem cause is eliminated ASAP, and that the guest is satisfied. • To promote the sale of the hotel facilities and hotel special events. • To assist VIPs and guests in confirming accommodation at next destination. • To ensure the lobby area is always clean, tidy and conforming to the standards. • Coordinate staff organization and schedules, timetable and vacations, for his personnel

• To great all guests at any time and always maintain high standards of behaviour and appearance as expected of a all Chain staff member, in his attitude towards guests and employees alike. • To ensure upon check-in that the guest completes the registration card legibly, and that the guest is assigned a room type as indicated, on the reservation form. • To call / inform the AFOM/ FOM, upon VIP guests’ arrival to welcome them personally and get familiar with. • To follow-up on escorting guests to their rooms upon check-in by the bellman, as well as their luggage dispatch. • To take action on Housekeeping reports immediately upon receipt and recording discrepancies. • To ensure that the rooms’ status is accurately and immediately updated. • To advice without fail to all related departments (such as HK, Mini Bar) about the late checkout rooms, un-expected departures or any other services required by the guest. • To be familiar with the owning company full information as well as the other Chain Hotels, and how to promote them. • To be aware of the Room Reservation standard procedures including the forms used and how to read information out of the reservation forms or fax bookings. • To take personal interest and pride for working at the Front Desk, and ensuring that both front and back areas are kept clean and tidy at all times. • To know different types of rooms, the resort offers, the room rate of each type, and the special specification of each room. • To know all procedure concerning walk-in guests. • To stay informed about all events taking place inside and outside the hotel. • To know and recommend perfectly on all services of the hotel. • To supervise the bellboys giving directives concerning taking bags to and bringing bags from rooms. • To take messages correctly and convey them to the right persons, whether hotel guests or management team members. • To post correctly all charges related to different hotel outlets and areas to guest’s account proper accounts, preventing revenue loss. • To handle guests check-out process according to the hotel internal policy and procedures, applying the hotel owner, executives, and management team instructions in a proper way. • To charge the right charges to Travel Agents / Corporate Accounts, according to the proper ways of settlements, (Voucher – Hotel Cash Receipt – Credit Letter - …). • To handle all kind of guests’ activities with regards to cash and safe deposit boxes