1. Building of Customer Service operations from scratch 2. Implementation of an internal ERP (JDEdwards) system at a Russian plant 3. Product database management 4. Customers price list calculation 5. Customers contracts leading 6. Customers orders entering 7. Customer Satisfaction 8. Claim work 9. Maintaining a customer base 10. Conducting account reconciliations with service providers 11. Handling inquiries from the sales department 12. Handling requests from the logistics department 13. Handling customer returns 14. Interaction with financial and legal departments on customer reliability issues 15. Marketing support 16. Document flow management 17. Customs clearance of export orders through a customs broker, issuance of a certificate of origin 18. Interaction with the local warehouse on the organization of shipments of goods to customers, promotional materials 19. Control over returns of UPDs/invoices/waybills from customers 20. Close communication with Quality Department and Production 21. Interaction with the European office on placing orders for imported products and other issues 22. Cash flow and P&L calculation Key achievements: 1. Factory launch in Russia 2. Launch of shipments from Russian factory 3. Implementation of EDI

One employee subordinate. Subordination to the CEO and G.M. of the company 1. Import operations from Japan and Turkey to Russia (analyzed stock level, placed orders to factories, transport ordering, customs clearance, labeling process, COGS calculaction, input import data in 1C) 2. Warehouse management 3. Handling Vending Machines operations 4. Handling Coffee Machines operations 5. Sales monitoring via Telemetron system 6. Stock management Key achievements: 1. Participation in launching of production in Turkey 2. Participation in Coffee Machines project launching 3. Utilization of products with expired date 4. Disposal of vending machines due to unsuitability 5. Sampling delivery from Japan and Turkey 6. Warehouse cost reduction as well as movement from one warehouse to the other

Studying in Argentina from February 2019 till July 2019.

1. Customer service. Placing the received distributor (Russia and CIS countries) orders in the ERP system. Dealing with customer complaints. Consulting customers about availability of equipment on warehouses in the Russian Federation and Europe, about timing of delivery and production of equipment, advising customers on prices / special prices. 2. Import operations. Organization of a supply chain from a European warehouse (Netherlands) to a warehouse in Russian Federation (Moscow Region). Auto deliveries (1 delivery per week), air deliveries (1 delivery per week). Coordination of product labeling with sender. Input import data in ERP system. Work with complaints. 3. Customs clearance. Interaction with customs brokers, preparation of description of new equipment for customs clearance and selection of HS codes, calculation of customs payments. 4. Warehouse operations. Shipment of goods, posting of imported goods, inventory (annual, local) 5. Interaction with sales department regarding projects and prices, with marketing department regarding SSQ, demo equipment, special offers, with the accounting department regarding payments, excess of credit limits, documentation. Key achivments: 1. Leading the project of introduction special prices for distributors in the ERP system to control distributors, as well as to track the volume of sales of equipment at special prices. 2. Control over the production and supply of robots for Russian market.

1. Import operations: • Analyzed stock level and current products needs. • Placed orders to factories (Germany, Italy). • Ordered transport at logistics provider. • Issued/Checked the accompanying import documents (invoice, CMR, insurance, packing list, certificates of analysis, certificate of origin, veterinarian certificate). • Customs clearance via customs broker. Calculation of customs payments. • Input import data in ERP system. • Cost Of Goods Sold (COGS) calculation 2. Warehouse: • Remote control of all the processes occurring in the warehouse (reception, storage, picking, shipment, labeling, packaging) and daily close contact with the warehouse staff. • Signed and archived WH documents. • Monthly WH invoice receipt, all invoiced operation check based on WH and internal reports, WH invoice payments control. • Regular WH visit, checking of storage, shipment, reception. • Led inventory. • Claims. 3. Customer service: • Placed the received distributor orders in the ERP system. • Placed the shipment order at WH. • Issue of necessary shipping documents. • Dealing with customer complaints. 4. Certification: • Communicated with certification companies. • Prepared set of documents for new products certification. • Tracing of certificate expiration and timely refreshment. 5. Additional skills: • Checking, signing, sorting documents. • Partially review of contracts according to function responsibilities. • Participated in meetings/negotiations with potential suppliers. • Weekly reports. • Knowledge of financial documentation. • Participated in launching of new categories. • Participated in brand promotion. Key achievements: • Delivered samples for marketing purposes according to agreed time line. • Organization of fast labeling products when it was urgently for company. • Reduction of transport cost on 10%.

Responsibilities: • Administrative work. • Customer service support. • Warehouse. Key achievements: • Participated in movement from one warehouse to the other, that allowed to reduce company costs on 35%.