•Independently handle requests and itineraries from various Touroperators (main markets are UK, CIS, Europe, and GCC) and contracted corporate accounts ensuring optimum service delivery. •Oversee the performance and productivity of a team of 5 Tours Consultants meeting set standards and maintaining the highest quality of service to various Touroperators worldwide, internal customers across Emirates Group, corporate accounts and customers. •Supervise and administer sales on arrival and/or reservation requests to ensure that all requested and suggested services for ground arrangements are provided and accurately accounted. •Liaise with all units of Arabian Adventures to ensure that customers are fully assisted as and when required to ensure a comfortable stay and experience in the destination. •Provide customers with information on the destination, hotel and special offers enabling them to respectively plan and purchase packages that best suit their requirements. •Equip the team with the knowledge to offer detailed information on various products and services to all customers thereby maximising revenue opportunities and cost reduction. •Ensure correct charges are applied in accordance with negotiated contracts, investigate and resolve accounting queries from customers, suppliers or internal departments and provide detailed information to the Officer for further action if required. •Analyse feedback from customers on our products and services and recommend suggestions for further action to the Officer contributing to Arabian Adventures and Emirates maintaining its position as a market leader. •Support the Reservations Officer to monitor and record staff performance in line with the corporate guidelines and support the team in a manner which build and maintains motivation levels. •Attending various Roadshows along with Sales Manager to represent the company and to strengthen connections with key partners and maintain strong relationships with various Touroperators.

•Administrative support to the VP and Executive Team: preparing reports, letters, spreadsheets, conducting research. •Attending company meeting’s with VP and taking minutes. •Successfully maintaining VP’s calendar, arranging on-site and off-site meetings and ensure no conflicts occur. Arranging travel tickets and all travel related requirements on behalf of VP Procurement & Logistics. •Planning and coordinating departmental events and teamwork activities. •Handling and supervising office procedures, dealing with facilities management and IT issues, ensuring everyone at the office has everything they need. •Assisting with auditing, handling petty cash. •Successfully maintaining complex appointment calendar for 2 conference rooms in the department and arranging appointments in main Conference Centre in Emirates Group Headquarters on behalf of VP and Executive team. •HR Management: arranging all documentation required to process visas to Executive Team while going on duty travel, arranging and collecting per diem, arranging departmental roster and other admin related tasks in line with Emirates policy.

•Meeting and greeting passengers arriving to and departing from Dubai International Airport (all terminals). Assistance with visas, luggage and transfers upon exit from the airport. •Assisting clients who are in transit with all required information and documentation •Assisting Supervisor on daily basis with operations related tasks – reports, paging, go-shows, no-shows •Improving operating procedures and assisting in conflict resolutions

•Managing busy front desk operations and switchboard, welcoming and directing visitors, processing telephone calls and requests. •Managing front office’s outlook, answering e-mails. •Supervising and training other front office staff. •Improving operating procedures and assisting in conflict resolutions.