All HR and administrative director activities HR brand Company communications Headhunting and recruitment HR administration work - contracts etc.

Responsibilities: - Standardization and optimization of business processes and the optimization of the organizational structure of the company with the aim of improving of business processes efficiency; - Supervising and methodological support for retail network: 1. HR administration standardization, 2. Development and implementation of incentive training program for sales managers - Development and implementation of customer service standards. - The establishment of special programs and standards for working with target customers; - HR-audit processes; - The formation of human resources strategy; - Control of HR processes across all business units of the holding (more than 15 structures, including abroad) - Development and implementation of an integrated personnel policy (in the parent company as well as in other business units of the branches); - Setting and monitoring of recruitment, HR administration, financial (based on the Balanced Scorecard) and non-financial incentives to staff, corporate communications, personnel evaluation, internal and external training, development of staff motivation system based on KPI and automation of its calculation; - Development of legal and regulatory documentation; - Automation of personnel records and distant education; - Development and implementation of grading system; - Creation of talent pool and effective system of staff rotation; - Formation of a unified corporate culture; - Consulting to the internal departments on employment law and personnel management; - Labor disputes resolutions; HR administration setting and other HR-processes in the regional branches and franchise structures; - Cooperation with the supervisory and controlling state authorities.

Automatization of HR procedures, especially HR documentation Optimization of the orgsructure Motivation programs Organization of the Corporate University Consulting CEO in the field of CRM and up-to-date technologies Assistance to CEO in all HR and administrative questions

Functional target: Increase of company operational efficiency through HR and administrative management. • Personnel records, personnel and General office work (several legal entities) in accordance with the requirements of the labor law, labor protection legislation and general legislation; • Staff recruitment to meet Company’s staffing requirements; new employees induction and motivating; • Creation and implementation of client service standards; • Development, implementation and development of training programs for all categories of staff, including staff of tenants and concessionaires; transformation of theoretical knowledge workers in skills (T&D); • Participation in defining and optimizing business process; establishing departmental KPI’s, implementation and periodic updating of personnel motivation systems based on established KPI’s (C&B); • Conducting evaluation of staff when necessary; Formation and development of a talent pool, enabling personal growth of the Company's personnel; • Formation, optimization and control of budget expenditures on personnel and payroll; control operation expences on cleaning, uniform, operating; minimize costs, including on related budgets, while factoring in tax issues; • The development of a corporate culture and values among employees and the department stores (including tenants and concessionaires) to facilitate efficient operation of the Company; • All legal issues with control authorities; • Administrative issues, follow-up on tasks given by senior management (Acting as Administrative Director). Achievements: 1. Organization of staff training and development, including the creation of training films, development of training programs and certification programs; 2. Development and implementation of employee motivation schemes based on KPI and automation of its calculation, development of a non-financial incentives program for staff; 3. Development of standards of customer service and the introduction of a monitoring process of their implementation; 4. Establishing a process for control of selection and assessment of personnel, creation of potential reserve personnel; 5. Update of personnel and document flow regulation for two legal entities from its founding stage, the automation of personnel records system through 1С configuration: “ZUP” (Salary and HR), developing of labor protection, legal and regulatory documentation; successful audit completion.

Responsibilities: - Standardization and optimization of business processes and the optimization of the organizational structure of the company with the aim of improving of business processes efficiency; - Supervising and methodological support for retail network (company’s entities and franchisee): 1. HR administration standardization, 2. development and implementation of incentive program for sales managers, 3. customer service standards development, 4. development of training programs, certification programs, conducting certification 5. material resources saving through introduction of distant educational system and webinars 6. sales training and several trainings regarding clients communications, service standards, the management units; - Development and implementation of customer service standards. - The establishment of special programs and standards for working with target customers; - HR-audit processes; - The formation of human resources strategy; - Control of HR processes across all business units of the holding (more than 15 structures, including abroad) - Development and implementation of an integrated personnel policy (in the parent company as well as in other business units of the branches); - Setting and monitoring of recruitment, HR administration, financial (based on the Balanced Scorecard) and non-financial incentives to staff, corporate communications, personnel evaluation, internal and external training, development of staff motivation system based on KPI and automation of its calculation; - Development of legal and regulatory documentation; - Automation of personnel records and distant education; - Development and implementation of grading system; - Creation of talent pool and effective system of staff rotation; - Formation of a unified corporate culture; - Consulting to the internal departments on employment law and personnel management; - Labor disputes resolutions; HR administration setting and other HR-processes in the regional branches and franchise structures; - Cooperation with the supervisory and controlling state authorities.