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Female
Podolsk, willing to relocate, prepared for business trips
Key account manager
Specializations:
- Sales manager, account manager
Employment type: full time
Work experience 13 years 10 months
November 2025 — January 2026
3 months
FMCG (non-edible)... Show more
Менеджер отдела комплектации
- Временное участие в проекте по оснащению гостиницы ,отелей и апартаментов премиум класса.
- Анализ рынка потенциальных клиентов.
- Работа с дизайнерами/ проектными отделами над согласованием необходимого оборудования для душевых, ванных комнат,сан.узлов.
- Активный поиск и привлечение партнеров, участие в тедерах крупных строительных компаний по поставке оборудования для организации,душевых и ванных комнат.
September 2024 — October 2025
1 year 2 months
карьерная пауза по семейным обстоятельствам
Менеджер по работе с клиентами
карьерная пауза по семейным обстоятельствам
March 2024 — August 2024
6 months
Moscow, www.profashion.ru
Retail... Show more
Sales manager Advertising department
-Market analysis of potential destinations, preliminary assessment of potential;
- Implementation of a new project in the customer category (logistics, packaging, fullfilment) for the textile industry exhibition;
- Attending exhibitions to present and find a new pool of customers;
- Conducting meetings and presentations in online and offline formats, offering advertising tools from the media holding;
- Analyzing data on the conversion of new customers to assess the quality of interaction after exhibitions.
- Working with documents, preparing commercial offers and contracts.
July 2023 — March 2024
9 months
Russia, www.ertelecom.ru
IT, System Integration, Internet... Show more
Senior Manager Federal clients
- Implementation of development programs and prompt processing of requests for the organization of video surveillance and the Internet at construction sites;
- Working on the current database to resume cooperation and identify new customer needs;
- Searching for new customers and attending specialized exhibitions;
- Negotiating;
- Working with documentation and concluding contracts for telecom services;
- Exploring opportunities for participation and provision of services in tenders;
- Preparing reports and closing ongoing transactions on a monthly basis;
- Monitoring customer satisfaction.
January 2023 — July 2023
7 months
Верность качеству, Кондитерская Фабрика /"Fidelity to quality", confectionery factory
Moscow, vk.ru
Food Products... Show more
Sales manager Souvenir department
- Working with current clients to identify new needs and create proposals for the supply of goods, as well as renewing relationships for a new period;
- Participation in marketing events and exhibitions;
- Organization and participation at the Arkh Moscow exhibition as a sponsor;
- Working with tenders for the supply of individual orders from airlines/corporations;
- Working on the development and approval of individual chocolate designs and packaging with the client;
- Interaction with the production complex and logistics.
November 2021 — June 2022
8 months
Retail... Show more
Corporate customer support manager
- Work in the dynamically developing project "Federal clients"
- Negotiating, studying the needs of the client;
- Expansion of the client's geography, connection of new territorial objects;
-Selection of building materials and maintenance of construction projects;
- Development of the client 's projects to explore the possibilities of supplying construction materials for the facility .
June 2020 — May 2021
1 year
MetalExpertGroup
Kirov (Kirov region)
Construction, Real Estate, Architecture... Show more
Manager of sales department (online)
- Active B2B sales, experience(5+years)
- Building and maintaining relationship with the customers.
-Experience in sales / proposal presentations in face-to-face meetings with potential clients.
- A representative of the company, convey the values of the company to the client.
- Planning of processes (starting from lead, pre-project preparation, design ,control of futher actions to the result).
- Control of joint activities: planning, execution, performance control.
- Solve customer problems by developing customized solutions.
- Visiting construction sites (monitoring work, construction).
- Research of competitors ' activities
- Orientation for result, stress resistance,highly organized
March 2011 — March 2020
9 years 1 month
Moscow, www.raiffeisen.ru
Financial Sector... Show more
Legal entity service Manager
CUSTOMER WORK:
- account management skills and sales experience(5+ years)
- experianced in strong relationships between bank & customer.
- have experience in interaction with payment systems Visa & Mastercard,acquiring and emerging technologies.
- communication presentation perspective skills.
- experienced knowledge of commercial payments.
- expirience in delivering important & usefull information to build strong relations with the clients.
- presentation of different bank's products to expand sales.
- attraction of a new customers in the service, I conduct a qualitative analysis of existing ones, fulfilling the sales plan.
- I carry out high-quality after-sales service for the existing customers -100% NPS
- expirience in all kinds of tecknikal & service client's questions
MANAGEMENT AND CONTROL
- Management of a group of about 7 people;
- Organization and holding meetings with employees to discuss the results and updates in the work, the study of errors;
- Coordination of the actions of the team members;
-Monitoring statistical performance indicators (in call waiting, after-call processing, interruptions, etc.), quality control of incoming and outgoing calls in accordance with established standards;
Development of plans to improve the results of the group;
- Assistance to the employees of the department in contacting problem customers.
- participation in the development and testing of new programs to improve services, interaction with departments in the product development process.
RECRUITMENT OF PERSONNEL:
- Conducting initial interviews with candidates;
TRAINING:
- Conducting training and coaching of new employees of the IC department for products and quality of service.
- Conducting trainings on bank products for department employees at the request of the head;
- Development and updating of materials to train the employees of the department;
- Work with specialists to eliminate shortcomings in the work (in the field of quality customer service and compliance with labor standards);
WORK WITH APPEALS OF BANK CLIENTS:
-Registration (appeals / complaints and work to resolve difficult issues of the bank's customers;
- Expert of Raiffeisenbank JSC on Banki.ru website (assistance and answers to questions on behalf of the Bank)
Skills
Skill proficiency levels
Advanced level
Medium level
Level not specified
Driving experience
Own car
Driver's license category BAbout me
Have an ability & experience to relationships and make relationships with all levels of the client's organization.
I have strong influencing and negotiation skills.
Industry knowledge and networking.
Exceptional customer service.
I take an active life position.I like to get new information, develop my key skills, dive into the product and processes.
Full of experience, energy, desire to work.
Ready to learn new things, share what I know and find out how to get new achievements.
I like to benefit the company, bring new interesting and useful things
Have experience in card processing / interaction with payment systems Visa & Mastercard
Excellent Excel and PowerPoint ,CRM, Outlook skills.
Intermediate PC user: MS Office, Internet, other external information aggregation platforms.
Higher education
2021
Higher education
АНО ДПО "Московская Академия Народного хозяйства и государственной службы"
Промышленное и гражданское строительство, Инженер ПГС
2004
Higher education
Moscow University of Consumer Cooperation (strong Department of Economics and management, training of highly qualified specialists )
Economics and management at trade and public catering enterprises, Economist-manager
Languages
Professional development, courses
2026
Продакт -менеджмент
Skillbox, Продакт-менеджер
2022
Голос может
Школа Седы Каспаровой, оратор
2021
Переговоры в продажах
Школа продаж Сергея Азимова, менеджер по продажам
2021
Жесткие переговоры
Академия переговоров Игоря Рызова, мастер переговоров
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
