Developed and conducted trainings: - Leadership - Public speaking (both in Russian and English) - Negotiation skills (both in Russian and English) - Teambuilding - Effective communication Organized and conducted team sessions (teambuilding, Design Thinking). Personal coaching.

- Identified training and development needs within an organisation - Facilitated workshops, round tables, coach sessions. - Designed and conducted trainings' and coach sessions for executives, managers - Leaded projects in Talent development programs, carrier management. - Participated in educational events as a speaker

- Developed the internal corporate university (soft- & hard skills). - Managed and motivated the team of internal teachers (10 trainers). - Assessed the requirements regarding stuff training and development. - Assessed the efficiency of existing business processes, employees' competence and communication channels inside and outside the company. - Conducted trainings in negotiations, public speaking, conflict management, communications and management skills. - Conducted career coaching and consulting sessions for Heads of Departments. - Optimized the external education system. - Conducted budgeting for English/German language classes, as well as their planning and development. Achievements: - Implemented a new efficient training model (Learning Matrix). - Launched a training program for Heads of Departments. - Launched an e-Learning system for the newcomers.

- Built a corporate university from scratch (classroom and on-line study courses based on WebTutor). - Managed a team of trainers (7 people + corporate culture manager). - Implemented unified corporate standards in education and assessment. - Assessed company training needs, employee efficiency, business processes and standards. - Conducted field and classroom trainings for sales persons and management. - Consulted middle- and top-managers. Achievements: - Implemented the training system (adaptation, tutorship, more than 20 trainings for sales managers, 7 trainings for Heads). - Launched a distance learning system (more than 40 on-line courses and 10 tests). - Implemented tutorship and personnel reserve systems (more than 40 managers). - Created 5 educational videos regarding customer service standards.

- Analyzed customers training needs. - Communicated with potential clients (retails, large distributors etc.). - Created and conducted field trainings for employees and clients. - Participated in conferences and exhibitions. - Prepared, organized and delivered marketing activities for customers’ middle- and top-managers. - Developed training materials based on customer requirements. - Prepared reports on trainings. Achievements: - Created more than 20 new training programs (product, sales). - Conducted more than 150 trainings.

- Consulted English-speaking partners (Europe, Middle East and Japan) to promote subscription services. - Organized communication between customers’ service lines and KL technical support team. - Prepared promotional materials for brand and product promotion. - Calculated and prepared proposals for different customer segments and georgaphies. - Assessed incoming requests, project capacities, clients' positioning (incl. pricing) on the local/global markets. Achievements: - Launched 3 new projects (2 middle, 1 large).

- Negotiated with customers (Telco) to launch new Value-Added Services (Color RBT, Fixed Intelligent Network, Mobile Ad) for fixed-line and mobile networks. - Held presentations for top- and middle-managers. - Participated in exhibitions and conferences. - Prepared technical and commercial offers. - Developed business opportunities with new clients. - Delivered business trainings in project management and customer relations. Achievements: - Launched 2 new services at the fix line operator. - Started 2 new trainings (Project management and Customer Relationships).

-Promoted Wavecom brand and product (start-up): negotiated and consulted customers, held product presentations. - Prepared promotion and technical announcements and articles - Participated in exhibitions and conferences - Managed prices, logistics, sales channels and product stock.