Flight attendant operation by Mesa Airlines for United and American Airlines in USA

Operational management

Successfully opened 4 hotels with 13 outlets and hotel service just before the star of the Olympic Winter Games. Responsible for daily operations of Front Office Gorki Hotels - Gorki Panorama (302 room),Gorki Grand (194 rooms) Gorki Plaza (204 rooms) during the Night and Day shifts. Monitoring of Hotel activity during the Night. Replacement of Night Manager on schedule. Assisting to Front Office Manager Night audit at all Gorki hotels during the nighttime. Excellent knowledge of Opera PMS,Micros and TNG programmas for daily operations. Resolving conflict situations with guests, business partners, reservation agencies. VIP guests reservation support and accommodation support, handle guests' requests,problems and solutions. Management of the Guest Check-in / Check-out. Training the staff and first step interview with new associates. Managed the whole hotel’s activity by collaboration with all departments such as Reservation, HR, Sales, Accounting, Banquets and Events, Maintenance etc. Constantly interacted with guests, maintaining a customer-friendly environment. Increase the level of service by providing trainnings to the FO staff. Coaching and introduction of innovations in operation of daily Front Desk operation. Management of staff total 8 associates,plus 10-12 high season staff. Improving the revenue by introduction the hotel's special offers Gained a lot of team work experience and improved communication skills by interacting with coworkers and guests.

Providing help and advice to customers using your organization’s products or services; Communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers' problems, which may be complex or long-standing Problems that have been passed on by customer service assistants; Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issuing refunds or compensation to customers; Keeping accurate records of discussions or correspondence with customers; Analyzing statistics or other data to determine the level of customer service your

Managed the whole hotel’s activity by collaboration with all departments such as Reservation, HR, Sales, Accounting, Banquets and Events, Maintenance etc. Responsible for any kind of relations with guests, helped them with any requests Resolved conflict situations with guests, business partners, reservation agencies VIP guests reservation support and accommodation support, handle guests' requests,problems and solutions. Management of the Guest Check-in / Check-out. Check in/Check out. Up sell. Constantly interacted with guests, maintaining a customer-friendly environment Gained a lot of team work experience and improved communication skills by interacting with coworkers and guests

Организация работы СПА центра,ведение отчетов по дополнительным услугам,запись гостей на процедуры,работа с жалобами и конфликтами,создание позитивной атмосферы,продажа услуг СПА центра,помощь в переводе. Management of Spa Center, Reservations, Promotions, Handle guests' requests, problems, and solutions. Responsible for any kind of relations with guests, helped them with any requests Resolved conflict situations with guests. Guests reservation support, handle guests' requests, problems and solutions. Cashier.Constantly interacted with guests, maintaining a customer-friendly environment

Работа организации направлена на проверку рационального использования земельных участков в краевой собственности. Документооборот,ведение базы данных кадастровых номеров,копирование,квартальные отчеты,помощь главному специалисту,выполнение поручений руководителя,помощь в проведении ежемесячных региональных собраний.

Организация работы игровой зоны,ведение отчетности по выигрышам,привлечение на игру,выдача призов,работа с кассой. Responsible for the initial set up of the game stand (ensuring all materials and prizes are accounted for); the overall operation of the game including: generating a “buzz” with crowds, instructing Guests on the rules of the game, handling cash transactions, declaring winners, and distributing prizes. Keep all work stations clean and well organized throughout the day