Full responsibility for IT function and digital architecture supporting business scalability and technological resilience. Managing departments of IT Support, ERP (SAP ERP, SAP EWS, 1C), Web Development & Integrations, and Backend/Mobile Development (Scher-Khan apps) — ≈ 50 employees. Optimized IT structure and expenses while maintaining the pace of digital transformation. Initiated and led the IT Change Advisory Board, ensuring transparent prioritization, cross-departmental alignment and business engagement. Implemented end-to-end automation for marketplace operations (OZON, Wildberries, Yandex Market etc.), reducing management report preparation time from 2 weeks to 1 day. Automated data integration between SAP ERP and 1C Accounting, minimizing manual entries and reducing reporting errors. Developed a real-time sales and expense analytics system across 30+ marketplace stores, enabling instant performance control. Designed and implemented a solution for the “Chestny ZNAK” product marking system (electronics). Migrated the Scher-Khan brand IT infrastructure to new servers, improving performance and scalability. Oversaw development of Scher-Khan mobile apps (iOS & Android) and the company’s own video conference platform Confee. Ensured stable operation and integration of SAP EWS (WMS) with e-commerce channels — reducing order processing time. Acted as a Business Partner to executive management, establishing demo sessions, feedback loops and a customer-centric IT service culture. Supported key enterprise systems: SAP ERP (incl. WMS/EWS), Power BI as an operations core, and 1C Accounting for financial ledger management. AI & ML Initiatives: Implemented ML models (CatBoost, XGBoost) for dynamic pricing on marketplaces — forecasting demand and optimizing pricing by seasonality and stock. Applied NLP models (GPT-based LLMs) for automated customer feedback processing and issue detection. Integrated LLM agents into Confee for automatic meeting transcriptions and structured summaries. Developed an AI agent for Scher-Khan support ticket analysis and automated responses based on a knowledge base.

Strategic management of the company’s IT landscape and infrastructure across HQ, warehouses and a distributed retail network. Directed projects for IT development, process optimization and business automation to support decision making. Led IT operations under ITIL and SLA frameworks; created IT department from scratch and built high-performing teams. Introduced IT policies, procedures and governance documents; ensured 24/7 support and SLA compliance. Managed procurement, vendor relations and IT budget optimization. Implemented full business process automation in retail and warehousing based on 1C platform (ERP, Accounting, Budgeting). Integrated three e-commerce stores on Bitrix platform with 1C ERP back-office. Developed a dynamic pricing system for retail and e-commerce based on ML models. Integrated with all major marketplaces (OZON, Wildberries, SberMegaMarket, Yandex, Avito, AliExpress). Automated warehouse and delivery operations for e-commerce channels. Deployed customer footfall counters across stores; implemented mandatory product labelling (clothing, footwear, perfume, fur). Transitioned partners to electronic document management (EDO). Delivered LAN installation and new office infrastructure projects. Achieved substantial cost savings through IT budget restructuring and efficient resource planning.

Developed corporate information systems on 1C:Enterprise 8.2 platform. Designed and implemented data integration between online store, financial and document management systems. Automated business processes and reporting for coupon and discount campaigns. Integrated Google Analytics and barcode document workflow. Delivered comprehensive accounting and management automation, ensuring data accuracy and decision-making speed.

Managed IT projects. Implemented automation systems based on 1C “Manufacturing Enterprise Management” and other solutions of 1C Company, as well as specialized and industry-specific solutions (1C: Alfa Auto, 1C: Transportation Logistics Management, 1C:BIT: Treasury & Budgeting, etc.) developed by third-party companies. Responsibilities: Design of automation systems. Project management, project documentation (Contract, the Project Charter, Functional Requirements, technical tasks, work plans). Description, Analysis and Alignment of business processes. Software customization for the needs of customers. Accounting, management and IT consulting. Customers' staff training.

Led the IT department. Developed and executed the company’s IT strategy, overseeing all internal IT projects. Established IT infrastructure policies ensuring safety, reliability, and scalability. Managed contracts with IT service and solution providers. Oversaw the company’s IT budget and optimized expenditures. Implemented a comprehensive automation system based on 1C: Enterprise 8 (Trade Management + Accounting), integrating financial and management accounting. Reengineered key business processes and developed an integrated system for financial and managerial reporting. Conducted company-wide training sessions to ensure effective system adoption. Developed an integrated ERP system based on 1C: Trade Management and 1C: Accounting, enabling real-time data exchange. Designed and implemented an automated inventory management system using methods of mathematical statistics (SIC – Statistical Inventory Control). Optimized stock levels, reduced “frozen” working capital, and increased inventory turnover. Introduced a technological warehouse layout, including a slotting system to enhance logistics service quality. Developed an automated sales planning and procurement management system to improve forecasting accuracy and operational efficiency.

Created and implemented a fully integrated ERP system based on 1C: Enterprise 8 – Manufacturing Enterprise, automating multiple business processes across Wholesale, Retail, Manufacturing, Services, Construction, Logistics, and Accounting. Reengineered business processes, improving efficiency and data transparency across departments. Led the IT department, overseeing all strategic and operational initiatives. Managed IT infrastructure projects, ensuring scalability, reliability, and security of systems. Developed and enforced IT infrastructure policies in line with corporate requirements for safety and reliability. Oversaw the company’s IT budget, ensuring cost efficiency and alignment with business priorities. Developed corporate policies, procedures, and user manuals to standardize operations. Provided user support and training during the implementation of new software solutions and business processes.

Led the newly established IT department. Developed and executed the IT strategy and built the IT organization from the ground up. Managed IT infrastructure projects, ensuring scalability, security, and alignment with business goals. Organized IT services in accordance with the ITIL framework. Developed IT infrastructure policies that met corporate standards for safety, reliability, and business continuity. Established Service Level Agreements (SLAs) with internal stakeholders and monitored and reported performance on a monthly basis. Negotiated and managed contracts with IT service and solution providers. Implemented a fully integrated ERP system based on 1C, automating key business processes including truck sales, spare parts sales, and truck service operations. Managed the company’s IT budget, ensuring cost control and return on investment. Accountable for IT Strategy, Architecture, Operations, Project Management, Vendor Management, Budgeting, and P&L performance.

Developed and rolled out the ERP system based on 1C: Enterprise + MS SQL Server + MDD for the chain of remote units of the company. Automated warehouse management, financial and managerial accounting, wholesales and retail. Administered LAN. Provided desktop and phone support for the users.

Engineer for the automated systems in the Information Computer Centre of the Kaliningrad railway. Participated in the rollout of the project "Corporate automated system for financial transactions" as the head ABAP programmer for the SAP R/3 system.