1. Regular trading platform hotfixes organisation and deploy. 2. Incident management (emergency response, process organization, research within the scope of competences, issue reproduction, root cause and preventive steps analysis). 3. Acceptance testing for fixed issues in the current version and also for new platform features (within the scope of responsibility). 4. Internal documentation and instructions creation and update. 5. Consultation and research for non-standard and difficult cases. 6. Internal processes and infrastructure improvements discussion and suggestions. PostgreSQL, psql, DBeaver, git, forgejo, markdown, PyCharm, bash, Linux, FIX, python, docker, Portainer, Jira..

Monitoring, escalating, informing, answering clients' and providers' requests, configuring clients' integrations. Zabbix, email, instant messengers (Telegram, Skype), Confluence/JIRA, Excel, DBeaver, PostgreSQL etc.

Receiving and registering requests from Service Providers (Partners), consulting about Cloud platform features and peculiarities, solving known issues using Knowledge Base, analyzing unknown issues and collecting data necessary for escalation, creating internal tasks for improving the product based on feedback from clients, fulfilling SLA and KPI. SalesForce, JIRA, MightyCall, TeamViewer, Wireshark, ProcDump..

Receiving and registering reports about failures from large and VIP customers and from clients-telecom providers via phone and email, tracking solution progress, escalating, SLA fulfillment, informing customers.