• Managing and coaching the communication team which is combined of three employees to handle, organize all the below tasks and make sure they are done according to due dates. • Handling all internal commercial communications between the marketing and the customer care departments. • Administrating, maintaining and authoring all the content for the intra-net web based knowledge base that provides all the customer care staff including the call center teams with detailed info about the products, services, rate plans, promotions, etc... And the internet content on the company's web site for the customers. • Administrating and authoring the web based social portal for publishing social information about all the staff to increase their engagement according to our organization's culture. • Setting the semi annual plan and strategy of the commercial communication for the customer care department. • Designing and creating innovative new means of internal communications between the company's different premises (Core web development is personally performed in some cases). • Designing new ways of interactive communication with the customers through the company's web site (Core web development is personally performed in some cases). • Designing the IVR (interactive voice response) system for the customer care in cooperation with the marketing IVR team. Projects -Developed a full E-Commerce solution for Electronics Company [PHP]. (October 2007 Ram Technologies) -Installed, customized and administrated MS SharePoint 2007 as intranet for etisalat misr [ASP.NET]. (June 2007 Etisalat Misr) -Developed a small web based GIS system for the engineering team based on Google Maps [PHP, AJAX]. (May 2007 Etisalat Misr) -Developed a web based quiz system for the HR [ASP.NET]. (May 2007 Etisalat Misr) -Developed an advanced surveying system for the customer care [PHP]. (April 2007 Etisalat Misr) -Developed a web based internal vacancy application for the HR [PHP]. (April 2007 Etisalat Misr) -Developed a content management system to act as a customer care knowledge base [PHP]. (Mar 2007 Etisalat Misr)

• Handling the outage management of all the IT systems and GSM network of Vodafone Australia through its office in Cairo.(System management Center Specialist, Nov 2006 – March 2007) • Performing as a web based application developer for the customer operations CRM division within the IT department.(CRM Specialist, Aug 2006 – Nov 2006) • Coordinating the roaming agreements between Vodafone Egypt and global GSM operators. (Roaming Coordinator, May 2006 – Aug 2006) • Coordinating the deployment of Siebel contact management CRM system & the deployment of MINSAT prepaid recharge system between Vodafone Egypt and Ericsson. (Operation CTS Analyst, Jan 2006 – May 2006) -Developed and administrated an E-Commerce web Site for Elfatemeia real estate Company. (Nov 2004 – June 2005) -Developed "Kindergarten" web based Education system for an elementary school. (March 2003 – May 2003) -Developed the "Arab Developer's Network" Programmers' reference as a graduation project in college. (March 2002 – May 2002) Projects -Developed a Database and reporting system with a web based interface for the SMC [ASP]. (Jan 2007 Vodafone Egypt SMC Team) -Coordinated between Vodafone Egypt and Vodafone Australia in the international acc. call center. (Dec 2006 Vodafone Egypt) -Developed a Database web based application for the HR Department [ASP]. (Nov 2006 Vodafone Egypt) -Developed the Engagement Terminal, a Content management system for the intranet [PHP]. (Sep 2006 Vodafone) -Performed as a trainer for MINSAT prepaid computer charging system. (Aug 2006 Vodafone Egypt Network operations Department) -Coordinated the roaming tariffs between Vodafone Egypt and the operating GSM networks around the world. (May 2006 Vodafone Egypt Corporate affairs Department) -Developed a web based reporting and analysis system for the I-Care [PHP]. (March 2006 Vodafone Egypt I-Care Team) -Represented customer operations department in 016 user acceptance test. (Feb 2006 Vodafone Egypt Marketing Department)